# Form Submission Not Triggering Email

**URL:** <https://forum.mautic.org/t/form-submission-not-triggering-email/4585>\
**Category:** Product Support\
**Created:** [July 21, 2016, 5:11pm UTC](https://forum.mautic.org/t/form-submission-not-triggering-email/4585 "2016-07-21T17:11:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jmurray](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@jmurray](https://forum.mautic.org/u/jmurray)\
**Post date:** [July 21, 2016, 5:11pm UTC](https://forum.mautic.org/t/form-submission-not-triggering-email/4585/1 "2016-07-21T17:11:50Z")

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Hey everyone,  
  
  
  
I’ve been running this campaign lately: ![](http://imgur.com/a/FJOBy) . Once a form is submitted, the campaign is supposed to send a follow up email with a link to an informational whitepaper the contacts filled out the form for, but it does not. It is also supposed to adjust the contacts points by adding 5, which it does not do either. Any ideas as to why this is not working correctly?

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**Author:** ![jmurray](https://avatars.discourse-cdn.com/v4/letter/j/ecae2f/32.png) [@jmurray](https://forum.mautic.org/u/jmurray)\
**Post date:** [July 21, 2016, 5:11pm UTC](https://forum.mautic.org/t/form-submission-not-triggering-email/4585/2 "2016-07-21T17:11:50Z")

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Hey everyone,

I’ve been running this campaign lately: ![](http://imgur.com/a/FJOBy) . Once a form is submitted, the campaign is supposed to send a follow up email with a link to an informational whitepaper the contacts filled out the form for, but it does not. It is also supposed to adjust the contacts points by adding 5, which it does not do either. Any ideas as to why this is not working correctly?

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [July 22, 2016, 11:17am UTC](https://forum.mautic.org/t/form-submission-not-triggering-email/4585/3 "2016-07-22T11:17:42Z")

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Hi, this bug was already reported here: [https://github.com/mautic/mautic/issues/2037](https://github.com/mautic/mautic/issues/2037)

It’s better to have conversation about one topic at one place.