# Formatting breaks when importing an email template to direct email to contact **URL:** \ **Category:** Mautic 5 Install/Upgrade Support\ **Created:** [October 6, 2025, 12:42pm UTC](https://forum.mautic.org/t/formatting-breaks-when-importing-an-email-template-to-direct-email-to-contact/36695 "2025-10-06T12:42:37Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![jakub.hrabek](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jakub.hrabek/32/14490_2.png) [@jakub.hrabek](https://forum.mautic.org/u/jakub.hrabek)\ **Post date:** [October 6, 2025, 12:42pm UTC](https://forum.mautic.org/t/formatting-breaks-when-importing-an-email-template-to-direct-email-to-contact/36695/1 "2025-10-06T12:42:37Z")
**Your software** My Mautic version is: 5.x and 6.x series My PHP version is: 8.2.29 (Not relevant) My Database type and version is: MySQL 8.0.28 (Not relevant) **Your problem** Hello Mautic team, after choosing a _Contact detail page \> Send Email \> Import from an existing template_ option, formatting of the email is different from what I created when defining the email. But the problem also occurs with a predefined theme, ex. “Paprika”. I found the same issue in these posts: - [https://github.com/mautic/mautic/issues/13520](https://github.com/mautic/mautic/issues/13520) - [https://forum.mautic.org/t/direct-custom-email-templates-stripping-html-styles/32573](https://forum.mautic.org/t/direct-custom-email-templates-stripping-html-styles/32573) However, there is no answer if this bug will be fixed or if there is any workaround for that. Please, can you help me? Thank you **How can we reproduce this issue?** 1: Create email template, choose a predefined theme, ex. “Paprika” 2: Open a contact and choose “send email” 3: Import from existing template: choose previously created email 4: Formatting shows up differently (position of elements, colors, sizes) 5: Send email 6: Open sent email - formatting is also broken here