# Forms emails send, others won't

**URL:** <https://forum.mautic.org/t/forms-emails-send-others-wont/6234>\
**Category:** Product Support\
**Created:** [October 14, 2016, 2:19pm UTC](https://forum.mautic.org/t/forms-emails-send-others-wont/6234 "2016-10-14T14:19:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![c0nart1st](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@c0nart1st](https://forum.mautic.org/u/c0nart1st)\
**Post date:** [October 14, 2016, 2:19pm UTC](https://forum.mautic.org/t/forms-emails-send-others-wont/6234/1 "2016-10-14T14:19:24Z")

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Hey all!  
  
  
  
So upon submission of a form, I have two actions that are taken after.  
  
In one, a styled email should send to the lead confirming all of the information they’ve submitted. (email.send.lead)  
  
A second email, generic, just sends the leads information to the admins (form.email).  
  
  
  
The (form.email) action is working properly, sending as queued, but the (email.send.lead) is not.  
  
  
  
When sending a test email through the configuration options, it works and sends the 3…2…1… testing email.  
  
But when testing an actual email template, it does not send the test.  
  
  
  
Any ideas?

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**Author:** ![c0nart1st](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@c0nart1st](https://forum.mautic.org/u/c0nart1st)\
**Post date:** [October 14, 2016, 2:19pm UTC](https://forum.mautic.org/t/forms-emails-send-others-wont/6234/2 "2016-10-14T14:19:24Z")

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Hey all!

So upon submission of a form, I have two actions that are taken after.  
In one, a styled email should send to the lead confirming all of the information they’ve submitted. (email.send.lead)  
A second email, generic, just sends the leads information to the admins (form.email).

The (form.email) action is working properly, sending as queued, but the (email.send.lead) is not.

When sending a test email through the configuration options, it works and sends the 3…2…1… testing email.  
But when testing an actual email template, it does not send the test.

Any ideas?

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**Author:** ![brandner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/brandner/32/153_2.png) [@brandner](https://forum.mautic.org/u/brandner)\
**Post date:** [January 7, 2017, 8:40pm UTC](https://forum.mautic.org/t/forms-emails-send-others-wont/6234/3 "2017-01-07T20:40:15Z")

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I’m having the same issue here c0n.

I can send test emails from both the ‘Configuration’ area and the Emails ‘Send Example’ function, but when I have a form action ‘Send email to contact’ it never gets sent.

I notice as well that when I click ‘Edit Email’ or ‘Preview Email’ in the ‘Send email to contact’ modal, it doesn’t properly get the email.

Screenshot - [http://pasteboard.co/jkulq3VVN.png](http://pasteboard.co/jkulq3VVN.png)

I’m going to play around with the actions a bit more,

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<div class="post-metadata">

**Author:** ![brandner](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/brandner/32/153_2.png) [@brandner](https://forum.mautic.org/u/brandner)\
**Post date:** [January 7, 2017, 9:52pm UTC](https://forum.mautic.org/t/forms-emails-send-others-wont/6234/4 "2017-01-07T21:52:52Z")

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Ah, got it.

Redoing the email and actions didn’t help, and I confirmed that the mail settings were working.

I had the wrong cron job - went over them carefully and replaced ‘mautic:process:email’ with ‘mautic:emails:send’.  
Getting them now, with link tracking and everything.