# Forms,logo etc not loading

**URL:** <https://forum.mautic.org/t/forms-logo-etc-not-loading/23046>\
**Category:** Product Support\
**Created:** [March 15, 2022, 7:42am UTC](https://forum.mautic.org/t/forms-logo-etc-not-loading/23046 "2022-03-15T07:42:47Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![pravinu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pravinu/32/1445_2.png) [@pravinu](https://forum.mautic.org/u/pravinu)\
**Post date:** [March 15, 2022, 7:42am UTC](https://forum.mautic.org/t/forms-logo-etc-not-loading/23046/1 "2022-03-15T07:42:47Z")

</div>

**Your software**  
My Mautic version is: 2  
My PHP version is:PHP Version 5.6.40  
My Database type and version is:mysql

**Your problem**  
My problem is: My mautic was working fine few days back but suddenly I started seeing strange error when I was loading the mautic. I solved that error using clearing cache directly, but after that when I load the forms section I am seeing 500 error like below

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a084cb6af9c180f2c38116d6c463176bca07b1bd.png)

Also, all whitelabel images/logo are gone.

These errors are shown in the log:

> mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\InvalidFieldNameException: “An  
> exception occurred while executing ‘SELECT COUNT(_) AS dctrn\_count FROM (SELECT DISTINCT id\_10 FROM (SELECT f0\_.is\_pu  
> blished AS is\_published\_0, f0\_.date\_added AS date\_added\_1, f0\_.created\_by AS created\_by\_2, f0\_.created\_by\_user AS cre  
> ated\_by\_user\_3, f0\_.date\_modified AS date\_modified\_4, f0\_.modified\_by AS modified\_by\_5, f0\_.modified\_by\_user AS modif  
> ied\_by\_user\_6, f0\_.checked\_out AS checked\_out\_7, f0\_.checked\_out\_by AS checked\_out\_by\_8, f0\_.checked\_out\_by\_user AS c  
> hecked\_out\_by\_user\_9, f0\_.id AS id\_10, f0\_.name AS name\_11, f0\_.description AS description\_12, f0\_.alias AS alias\_13,  
> f0\_.form\_attr AS form\_attr\_14, f0\_.cached\_html AS cached\_html\_15, f0\_.post\_action AS post\_action\_16, f0\_.post\_action  
> property AS post\_action\_property\_17, f0.publish\_up AS publish\_up\_18, f0\_.publish\_down AS publish\_down\_19, f0\_.templ  
> ate AS template\_20, f0\_.in\_kiosk\_mode AS in\_kiosk\_mode\_21, f0\_.render\_style AS render\_style\_22, f0\_.form\_type AS form  
> type\_23, f0.no\_index AS no\_index\_24, (SELECT count(f1\_.id) AS dctrn\_\_1 FROM form\_submissions f1\_ WHERE f1\_.form\_id  
> = f0\_.id) AS sclr\_25 FROM forms f0\_ LEFT JOIN categories c2\_ ON f0\_.category\_id = c2\_.id ORDER BY f0\_.name ASC) dctrn  
> result) dctrn\_table’: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'f0.form\_attr’ in ‘field list’" at /v  
> ar/www/html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 71 {“exception”:"[objec  
> t] (Doctrine\DBAL\Exception\InvalidFieldNameException(code: 0): An exception occurred while executing 'SELECT COUN  
> T(_) AS dctrn\_count FROM (SELECT DISTINCT id\_10 FROM (SELECT f0\_.is\_published AS is\_published\_0, f0\_.date\_added AS da  
> te\_added\_1, f0\_.created\_by AS created\_by\_2, f0\_.created\_by\_user AS created\_by\_user\_3, f0\_.date\_modified AS date\_modif  
> ied\_4, f0\_.modified\_by AS modified\_by\_5, f0\_.modified\_by\_user AS modified\_by\_user\_6, f0\_.checked\_out AS checked\_out\_7  
> , f0\_.checked\_out\_by AS checked\_out\_by\_8, f0\_.checked\_out\_by\_user AS checked\_out\_by\_user\_9, f0\_.id AS id\_10, f0\_.name  
> AS name\_11, f0\_.description AS description\_12, f0\_.alias AS alias\_13, f0\_.form\_attr AS form\_attr\_14, f0\_.cached\_html  
> AS cached\_html\_15, f0\_.post\_action AS post\_action\_16, f0\_.post\_action\_property AS post\_action\_property\_17, f0\_.publi  
> sh\_up AS publish\_up\_18, f0\_.publish\_down AS publish\_down\_19, f0\_.template AS template\_20, f0\_.in\_kiosk\_mode AS in\_kio  
> sk\_mode\_21, f0\_.render\_style AS render\_style\_22, f0\_.form\_type AS form\_type\_23, f0\_.no\_index AS no\_index\_24, (SELECT  
> count(f1\_.id) AS dctrn\_\_1 FROM form\_submissions f1\_ WHERE f1\_.form\_id = f0\_.id) AS sclr\_25 FROM forms f0\_ LEFT JOIN c  
> ategories c2\_ ON f0\_.category\_id = c2\_.id ORDER BY f0\_.name ASC) dctrn\_result) dctrn\_table’:\n\nSQLSTATE[42S22]: Colu  
> mn not found: 1054 Unknown column ‘f0\_.form\_attr’ in ‘field list’ at /var/www/html/mautic/vendor/doctrine/dbal/lib/Do  
> ctrine/DBAL/Driver/AbstractMySQLDriver.php:71, Doctrine\DBAL\Driver\PDOException(code: 42S22): SQLSTATE[42S22]: Co  
> lumn not found: 1054 Unknown column ‘f0\_.form\_attr’ in ‘field list’ at /var/www/html/mautic/vendor/doctrine/dbal/lib/  
> Doctrine/DBAL/Driver/PDOConnection.php:106, PDOException(code: 42S22): SQLSTATE[42S22]: Column not found: 1054 Unknow  
> n column ‘f0\_.form\_attr’ in ‘field list’ at /var/www/html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOCon  
> nection.php:104)”}

Preformatted text

`

Steps I have tried to fix the problem:

---

<div class="post-metadata">

**Author:** ![pravinu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pravinu/32/1445_2.png) [@pravinu](https://forum.mautic.org/u/pravinu)\
**Post date:** [March 21, 2022, 10:24am UTC](https://forum.mautic.org/t/forms-logo-etc-not-loading/23046/2 "2022-03-21T10:24:33Z")

</div>

Any thoughts @mauticdevuser @autoize ?

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [March 21, 2022, 10:38am UTC](https://forum.mautic.org/t/forms-logo-etc-not-loading/23046/3 "2022-03-21T10:38:35Z")

</div>

Hey there, Mautic 2 hasn’t been supported for 2+ years, so you will probably struggle!

It looks like there are some DB columns missing according to the error.

As to why it happened out of the blue, usually this comes down to issues with your hosting.

- PHP updates
- MySQL updates
- File/folder ownership issues

I would check those as a starting point.

---

<div class="post-metadata">

**Author:** ![pravinu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pravinu/32/1445_2.png) [@pravinu](https://forum.mautic.org/u/pravinu)\
**Post date:** [March 21, 2022, 10:40am UTC](https://forum.mautic.org/t/forms-logo-etc-not-loading/23046/4 "2022-03-21T10:40:40Z")

</div>

Thanks @silavapi for the quick revert.

I don’t think we have updated anything recently, any way to solve this? Any script to update MySQL schema? Also where can I get better tech support to solve this?

---

<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [March 21, 2022, 10:46am UTC](https://forum.mautic.org/t/forms-logo-etc-not-loading/23046/5 "2022-03-21T10:46:44Z")

</div>

I would suggest you look at finding a freelancer to help you troubleshoot this problem - and then update you to Mautic 4.

There haven’t been any updates for Mautic 2 for a very long time and you are probably therefore running a vulnerable version, and at best, missing out on a bunch of features!