# Fresh install of Mautic 3.1.1. after conection to database result in site is offline **URL:** \ **Category:** Mautic 3 - Install/Upgrade Support\ **Created:** [October 7, 2020, 9:27am UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478 "2020-10-07T09:27:46Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![lukasdadej](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lukasdadej/32/3546_2.png) [@lukasdadej](https://forum.mautic.org/u/lukasdadej)\ **Post date:** [October 7, 2020, 9:27am UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478/1 "2020-10-07T09:27:46Z")
**My software version is** : Mautic 3.1.1. _My PHP version is_ : 7.2 _My MySQL/MariaDB version is_ : 5.5.5-10.2.33-MariaDB **Updating/Installing Errors** _I am_: Installing via Web _These errors are showing in the installer_ : [marketingheroes-cz.stackstaging.com](http://marketingheroes-cz.stackstaging.com) [Wed Oct 07 10:09:49 2020] [error] [client 85.71.129.54:0] Symfony\Component\DependencyInjection\Exception\InvalidArgumentException: The parameter “BzgW” must be defined. - in file /home/sites/13a/d/d7a8642be2/public\_html/mautic/var/cache/prod/ContainerHxfkze0/appProdProjectContainer.php - at line 10577 **Your problem** _My problem is_ : After I upload fresh Mautic 3.1.1. instalation and try in step 1 connect to the database Mautic is going to the: “Site is offline” with the error messeage you can see above… I tried to delete the cache/prod via FTP without any change! I am on shared hosting, but support will help me, maybe these are the steps they need to do? I learn them from reading this forum for couple of hours: - this should clean the PHP cache because it’s stuck right now and I cannot proceed with Mautic installation $ sudo php app/console cache:clear --env=prod - then I need to delete Mautic cache by command: $ rm -rf /path-to-mautic/var/cache - and then change the ownership and permissions of the cache folder sudo chown -R www-data:www-data /path-to-mautic/var/cache sudo chmod -R 755 /path-to-mautic/ _Steps I have tried to fix the problem_ : I tried to change the PHP versions and tried different Mautic 3.1.0 version, I also extend max\_execution\_time do 512 and memory\_limit to 512M ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [October 8, 2020, 8:20am UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478/2 "2020-10-08T08:20:40Z")
Hey there, not sure I can help, but can point out some things that you should be aware of. On Mautic 3. the directory structure has changed a bit, so for Cron Jobs you need to run bin/console instead of app/console also cache directory has moved and is now in /var/ ---
**Author:** ![Rich](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rich/32/45_2.png) [@Rich](https://forum.mautic.org/u/Rich)\ **Post date:** [April 30, 2021, 11:25pm UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478/3 "2021-04-30T23:25:13Z")
I am having a similar problem. Were you able to solve this? If so may I ask how? Thanks ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [May 3, 2021, 3:21pm UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478/4 "2021-05-03T15:21:17Z")
Hello Rich, this is usually due to using the wrong database connector in the app/config/local.php file.