# Fresh Mautic 3 install but trouble enabling Zapier, emptying cache, etc **URL:** \ **Category:** Mautic 3 - Install/Upgrade Support\ **Created:** [June 26, 2020, 3:48pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979 "2020-06-26T15:48:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![erwinvdb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/erwinvdb/32/9945_2.png) [@erwinvdb](https://forum.mautic.org/u/erwinvdb)\ **Post date:** [June 26, 2020, 3:48pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/1 "2020-06-26T15:48:45Z")
Hello, Installation was a breeze. No problems with the basic settings either. But now it comes down to specifics: Zapier integration: I followed the steps, but I cannont get passed the " Allow Zapier to access your MauticAccount?" screen: > ## We hit an error adding your new account > > authentication failed: Requested URL not found: /mtc/api/contacts?limit=1&minimal=1 I also tried enabling LinkedIn, no luck there either – though I did read that that is a bug and we’re waiting for an API upgrade to v2. I also tried activating the 2FA community plugin – no luck there either. It’s not even found. “Clean up the cache” is what is recommended. But cache is not inside /apps it’s now inside /var and when I nuke the directory, the whole installation goes down. “Cleaning from console” , ok console is now in /bin so I SSH and execute php bin/console cache:clear DANG! > // Clearing the cache for the prod environment with debug false > > In ClassExistenceResource.php line 181: > > Class “Mautic\CoreBundle\EventListener\CommonSubscriber” not found while loading “MauticPlugin\Hostnet > AuthBundle\EventListener\UserSubscriber”. I’m almost bald from pulling my hair! Please hlpe me out Mautic gurus? Cheers, Erwin ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [June 26, 2020, 7:19pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/2 "2020-06-26T19:19:59Z")
LinkedIn indeed will not work at present. 2FA community plugin I don’t know about - can you give more detail? What plugin are you referring to? If it is the one below, possibly it does not support Mautic 3 yet. Clean the cache causing the instance to go down - this is almost always a permissions issue where the folder cannot be recreated - see [File ownership and permissions | Mautic](https://docs.mautic.org/en/troubleshooting/file-ownership-and-permissions). > [@erwinvdb](#): > > MauticPlugin\Hostnet > AuthBundle\EventListener\UserSubscriber”. This does not seem familiar to me - is this a third party plugin you are trying to use? If so, entirely possible it is not Mautic 3 compatible? ---
**Author:** ![erwinvdb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/erwinvdb/32/9945_2.png) [@erwinvdb](https://forum.mautic.org/u/erwinvdb)\ **Post date:** [June 30, 2020, 12:22pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/3 "2020-06-30T12:22:50Z")
Hi Ruth, Thanks for your swift reply, I appreciate your help. The 2FA plugin is a Google Authenticator plugin (the folder is named AuthBundle). > **[hostnetbr/mautic-googleauthenticator](https://github.com/hostnetbr/mautic-googleauthenticator)** > > Contribute to hostnetbr/mautic-googleauthenticator development by creating an account on GitHub. The last development was 2 years ago according to Github. I did contact the creator, but haven’t heard back (yet). Your suspicions were correct, when I removed the plugin the error when trying to clean the cache disappeared 🙂 Though I must say that the documentation needs an update, because I could only clean cache from the console and not by deleting the contents of the cache folder. Now that this is solved, I still am looking for some login security. I’ve looked into the SAML SSO Settings but cannot figure out how to use it. ☹ Any pointers would be helpful. Cheers, Erwin ---
**Author:** ![cjackson007](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cjackson007/32/956_2.png) [@cjackson007](https://forum.mautic.org/u/cjackson007)\ **Post date:** [November 30, 2020, 7:33pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/4 "2020-11-30T19:33:04Z")
Erwin, Did this problem get resolved? I seem to have the same issue with connecting Zapier with Mautic v3.1.2 I installed Mautic3 fresh because I had a problem with Mautic 2.16.x which was very similar but I thought the culprit was the older version. I appreciate any information you can provide. Best regards, Caston ---
**Author:** ![erwinvdb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/erwinvdb/32/9945_2.png) [@erwinvdb](https://forum.mautic.org/u/erwinvdb)\ **Post date:** [December 1, 2020, 2:48pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/5 "2020-12-01T14:48:37Z")
Hi Caston, No unfortunately it’s not solved. The author wrote on GitHub that he is “currently working on updating these plugins. It shouldn’t take long.” But that was 4 months ago… ---
**Author:** ![cjackson007](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cjackson007/32/956_2.png) [@cjackson007](https://forum.mautic.org/u/cjackson007)\ **Post date:** [December 1, 2020, 6:12pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/6 "2020-12-01T18:12:07Z")
Wow… Thanks for the update. By any chance did you have an earlier version of Mautic which worked with Zapier, if so, which version? I appreciate your time. Caston ---
**Author:** ![cjackson007](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/cjackson007/32/956_2.png) [@cjackson007](https://forum.mautic.org/u/cjackson007)\ **Post date:** [December 1, 2020, 6:37pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/7 "2020-12-01T18:37:31Z")
Erwin, Quick question, Do you think that it is possible that Mautic has changed their strategy and has disabled the Zapier integration with self hosted installs? I have been reviewing the threads and its seems that self-hosting is a consistent problem with those working with Zapier. Want to see if you have observed this. Thanks, Caston ---
**Author:** ![erwinvdb](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/erwinvdb/32/9945_2.png) [@erwinvdb](https://forum.mautic.org/u/erwinvdb)\ **Post date:** [December 1, 2020, 6:37pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/8 "2020-12-01T18:37:58Z")
No sorry, no earlier versions. Uhm I thought your question was about the 2FA plugin. Zapier didn’t work with LinkedIn, I don’t know if that has been fixed/updated to v2 of the LinkedIn API. ---
**Author:** ![robert.luna2020](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robert.luna2020/32/3796_2.png) [@robert.luna2020](https://forum.mautic.org/u/robert.luna2020)\ **Post date:** [February 5, 2021, 4:59am UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/9 "2021-02-05T04:59:05Z")
Any news about this error Zapier-Mautic? I´m having the same issue ---
**Author:** ![sbmason](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sbmason/32/6903_2.png) [@sbmason](https://forum.mautic.org/u/sbmason)\ **Post date:** [February 23, 2022, 10:59am UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/10 "2022-02-23T10:59:23Z")
I’m having this issue – anybody know if this got resolved? ---
**Author:** ![wdias29](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wdias29/32/13068_2.png) [@wdias29](https://forum.mautic.org/u/wdias29)\ **Post date:** [October 31, 2024, 4:22pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979/11 "2024-10-31T16:22:53Z")
Hey there! I also had this problem on Zapier. I’m thinking about doing a free trial at Albato to see if it works. They also have integration with [Mautic](https://albato.com/apps/mautic).