# Full Permission required on elfinder

**URL:** https://forum.mautic.org/t/full-permission-required-on-elfinder/15362
**Category:** Mautic 3 - Install/Upgrade Support
**Created:** [July 24, 2020, 1:57pm UTC](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362 "2020-07-24T13:57:49Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [July 24, 2020, 1:57pm UTC](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362/1 "2020-07-24T13:57:49Z")

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**Your software**  
_My PHP version is_ : 7.2  
\*My MariaDB: 10.2

**Your problem**  
_My problem is_ :

When trying to access the file manager from a blank email template in the popup I get this error on elfinder  
Full authentication is required to access this resource.

_Steps I have tried to fix the problem_ :

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### Author: ![codes9](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/codes9/32/682_2.png) [@codes9](https://forum.mautic.org/u/codes9)
#### Post date: [October 30, 2020, 12:12pm UTC](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362/2 "2020-10-30T12:12:35Z")

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@mikew

What version of Mautic are you running?

This sounds like a problem with your installation.

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### Author: ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [October 30, 2020, 1:43pm UTC](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362/3 "2020-10-30T13:43:30Z")

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Sorry should have put that in: Mautic 3.1