# GeoIP maxmind - no location infos

**URL:** <https://forum.mautic.org/t/geoip-maxmind-no-location-infos/16244>\
**Category:** Product Support\
**Created:** [September 23, 2020, 3:09pm UTC](https://forum.mautic.org/t/geoip-maxmind-no-location-infos/16244 "2020-09-23T15:09:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\
**Post date:** [September 23, 2020, 3:09pm UTC](https://forum.mautic.org/t/geoip-maxmind-no-location-infos/16244/1 "2020-09-23T15:09:28Z")

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**Your software**  
3.1.1-rc (from github  
php 7.3.22

**Your problem**  
No location infos in contacts.

Steps I have tried to fix the problem:  
I followed those steps to set up the maxmind account and installed geoip via cli.

> **[\[Solved\] Maxmind GeoLite2 & GeoIP Database Auto-Update | 2020](https://mauteam.org/mautic/mautic-admins/solved-maxmind-geolite2-database-not-updating/)**
>
> Maxmind has changed the method to update GeoLite2 & GeoIP databases, it now requires you to provide your credentials. See how to solve this on any Linux server.

Is there a way to check if the service is working?

If a contact is added to mautic via a web form, there should be a location info saved with this new contact right?

Is a special port needed for this service?

After checkin with the command geoipupdate -v I ended up installing the current geoip version 4.3  
now the update is working, but the import to the mautic ip\_data folder seems to be not working. the /var/cache/ip\_data folder in mautic is empty.

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<div class="post-metadata">

**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\
**Post date:** [September 23, 2020, 6:19pm UTC](https://forum.mautic.org/t/geoip-maxmind-no-location-infos/16244/2 "2020-09-23T18:19:55Z")

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I just had to copy the maxmind files to the mautic folder.

/usr/share/GeoIP/ -\> /mautic/var/cache/ip\_data/

Is there a process inside mautic somewhere, where this will be handled or do I have to set that up manually?