# Geolocation disappeared for new contacts

**URL:** https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795
**Category:** Product Support
**Tags:** mautic-4
**Created:** [October 23, 2022, 11:45am UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795 "2022-10-23T11:45:08Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![xmontero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xmontero/32/7499_2.png) [@xmontero](https://forum.mautic.org/u/xmontero)
#### Post date: [October 23, 2022, 11:45am UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795/1 "2022-10-23T11:45:08Z")

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**Your software**  
My Mautic version is: 4.1

**Your problem**  
My problem is: Geolocation disappeared for new contacts

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/759d6a2dd4692b723e30388a834f73a9318feafe.png)

How can I start understanding what’s happening?

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### Author: ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [October 23, 2022, 12:46pm UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795/2 "2022-10-23T12:46:34Z")

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If you open up those contacts, what is country that is specified?

If country is not in mautic then location cannot be linked to countries that are recorded in mautic

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### Author: ![xmontero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xmontero/32/7499_2.png) [@xmontero](https://forum.mautic.org/u/xmontero)
#### Post date: [October 23, 2022, 2:30pm UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795/3 "2022-10-23T14:30:42Z")

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Humm, do you mean that this field is not auto-generated by the IP, but asked in a form in a dropdown?

This form does not ask anything but the email address.

Could this be the reason?

In such a case, is it possible to geolocate by IP?

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### Author: ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [October 23, 2022, 4:19pm UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795/4 "2022-10-23T16:19:59Z")

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Country needs to be field out on contact edit page:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a4a476ccee0b746f346f260ce85d6dd410a2e415.png)

I am not sure if country is extracted based on IP (but I could be wrong on this one).

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<div class="post-metadata">

### Author: ![xmontero](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xmontero/32/7499_2.png) [@xmontero](https://forum.mautic.org/u/xmontero)
#### Post date: [October 23, 2022, 7:52pm UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795/5 "2022-10-23T19:52:42Z")

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I see. Thank you!! No country field in this form. So it’s not a “best guess” in function of the IP but a trusted info from the user, if explicited.

Got it! Thanks!

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### Author: ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)
#### Post date: [October 25, 2022, 7:53am UTC](https://forum.mautic.org/t/geolocation-disappeared-for-new-contacts/25795/6 "2022-10-25T07:53:23Z")

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