# Getting error when attempting to save settings on fresh install
**URL:** https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375
**Category:** Mautic 5 Install/Upgrade Support
**Created:** [March 21, 2024, 12:57am UTC](https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375 "2024-03-21T00:57:21Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@bob99](https://forum.mautic.org/u/bob99)
#### Post date: [March 21, 2024, 12:57am UTC](https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375/1 "2024-03-21T00:57:21Z")
I get an error when attempting to save anything in the Settings \> Configuration Settings. I can’t even save my Email Settings.
Error: “your request could not be processed, please try again”
I installed Mautic onto a sub-domain that I have hosted on DreamHost. I had no problems with the installation but I can’t save any settings in the software. Today I created a new sub-domain, created a new MySQL database, installed Mautic and tested again and I’m getting the same results.
In both instances I installed Mautic v5.0.3 and I changed my PHP from 8.2 to 8.1 before installation. I am unable to locate where it tells me what version of MySQL I am using. If that becomes vital I will contact my support to determine how to locate that information. In both installs I had to copy the extracted files over to my server using FTP. If I attempted to extract the zip on the server it would time out during the extraction.
Any assistance would be greatly appreciated.
~ Bob
PS: I should mention that I found a reference to another person having a similar issue in 2017 ([Unable To Save Settings - #6 by gigcity](https://forum.mautic.org/t/unable-to-save-settings/7671/6)) and they were able to correct it themselves but their fix is a little over my head. If I need to change the file permissions to the local.php file I am able to do that through FTP or the tools available to me through DreamHost.
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### Author:  [@bob99](https://forum.mautic.org/u/bob99)
#### Post date: [March 24, 2024, 12:27am UTC](https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375/2 "2024-03-24T00:27:22Z")
My VPS support was able to determine the issue that was causing my problem. I’ll post it here as a possible fix in case any others experience this issue in the future.
The support team located firewall errors on my server “Indicating a ModSecurity/Firewall access denied error”. I’ve been using vpn lately when surfing and this triggered a security issue somehow. I disabled the firewall on my website and Mautic is able to save the settings properly now. The support person was able to add exceptions to the firewall so I can turn it back on now.
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### Author:  [@system](https://forum.mautic.org/u/system)
#### Post date: [March 25, 2024, 12:27pm UTC](https://forum.mautic.org/t/getting-error-when-attempting-to-save-settings-on-fresh-install/31375/3 "2024-03-25T12:27:24Z")
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