# Getting reply's from address+unsubscribe\_649560248daf0411461572@domain.com

**URL:** <https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682>\
**Category:** Product Support\
**Created:** [July 23, 2023, 4:06am UTC](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682 "2023-07-23T04:06:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dandumit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dandumit/32/6497_2.png) [@dandumit](https://forum.mautic.org/u/dandumit)\
**Post date:** [July 23, 2023, 4:06am UTC](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682/1 "2023-07-23T04:06:00Z")

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**Your software**  
My Mautic version is:v4.4.6  
My PHP version is:7.3  
My Database type and version is:

**Your problem**  
My problem is:  
I am sending newsletters from [contactaddress@domain.com](mailto:contactaddress@domain.com)  
I receive quite often reply’s from customers on inbox with subject :  
_ **SPAM** _  
and reply it’s addressed to an email address with format :  
[contactaddress+unsubscribe\_649560248daf0411461572@domain.com](mailto:contactaddress+unsubscribe_649560248daf0411461572@domain.com)

I guess that platform in that case (yahoo) it’s sending this email. but how could I treat it ?  
I mean to remove them from segment newsletter ?

Thank you,  
Daniel

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 23, 2023, 7:14am UTC](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682/2 "2023-07-23T07:14:33Z")

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Hello,  
What is the SMTP you using?  
Are you connecting via SMTP or API?  
Thx,  
Joey

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<div class="post-metadata">

**Author:** ![dandumit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dandumit/32/6497_2.png) [@dandumit](https://forum.mautic.org/u/dandumit)\
**Post date:** [July 23, 2023, 7:24am UTC](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682/3 "2023-07-23T07:24:53Z")

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Thank you for answering !

Most likely it’s pure SMTP (my email server on Cpanel) and sending out using Amazon SES.

(besides of this when trying to get on Settings\>Configuration takes infinite time and does not load)  
Thank you,  
Daniel

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [July 23, 2023, 7:29am UTC](https://forum.mautic.org/t/getting-replys-from-address-unsubscribe-649560248daf0411461572-domain-com/28682/4 "2023-07-23T07:29:25Z")

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Hello Daniel,

It’s either your own SMTP OR Amazon, where you connect via SMTP.  
Or maybe you are right, and you have an SMTP configured to foward to Amazon, but that is a tricky setup, I’m not sure you did that.

Check this video and see if your Amazon settings are according to the suggestions.  
Especially the part with feedback loops.

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/679c8c78e1a0f3400b5a80fbedc737c100201da8.jpeg "Complete Amazon SES / SNS / IAM setup for Mautic in 2023") ](https://www.youtube.com/watch?v=tTyKg1x63Jk)