# Gravatar (still) broken
**URL:** https://forum.mautic.org/t/gravatar-still-broken/9351
**Category:** Product Support
**Created:** [August 31, 2017, 3:59pm UTC](https://forum.mautic.org/t/gravatar-still-broken/9351 "2017-08-31T15:59:05Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@mautic\_user](https://forum.mautic.org/u/mautic_user)
#### Post date: [August 31, 2017, 3:59pm UTC](https://forum.mautic.org/t/gravatar-still-broken/9351/1 "2017-08-31T15:59:05Z")
This is an old favourite: After updating from 2.8.0 to 2.9.2 the avatar pictures are (still) broken. The URL for the avatar is [https://www.gravatar.com/avatar/8e0e0920d1b83780d9bd9adf8cefbd92?s=250&d=http%3A%2F%2Fmy.domain.com%2Fmedia%2Fimages%2Favatar.png](https://www.gravatar.com/avatar/8e0e0920d1b83780d9bd9adf8cefbd92?s=250&d=http%3A%2F%2Fmy.domain.com%2Fmedia%2Fimages%2Favatar.png). This URL redirects to [http://i2.wp.com/my.domain.com/media/images/avatar.png](http://i2.wp.com/my.domain.com/media/images/avatar.png) which results in a 404 and the error “Sorry, the parameters you provided were not valid”. My “SIte URL” in the configuration is set to [http://my.domain.com](http://my.domain.com)
Any idea how to solve this issue?
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### Author:  [@mautic\_user](https://forum.mautic.org/u/mautic_user)
#### Post date: [August 31, 2017, 3:59pm UTC](https://forum.mautic.org/t/gravatar-still-broken/9351/2 "2017-08-31T15:59:05Z")
This is an old favourite: After updating from 2.8.0 to 2.9.2 the avatar pictures are (still) broken. The URL for the avatar is [https://www.gravatar.com/avatar/8e0e0920d1b83780d9bd9adf8cefbd92?s=250&d=http%3A%2F%2Fmy.domain.com%2Fmedia%2Fimages%2Favatar.png](https://www.gravatar.com/avatar/8e0e0920d1b83780d9bd9adf8cefbd92?s=250&d=http%3A%2F%2Fmy.domain.com%2Fmedia%2Fimages%2Favatar.png). This URL redirects to [http://i2.wp.com/my.domain.com/media/images/avatar.png](http://i2.wp.com/my.domain.com/media/images/avatar.png) which results in a 404 and the error “Sorry, the parameters you provided were not valid”. My “SIte URL” in the configuration is set to [http://my.domain.com](http://my.domain.com)
Any idea how to solve this issue?