# Handle mailer callback soft bounces - Discussion

**URL:** <https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220>\
**Category:** General Discussion\
**Created:** [August 23, 2024, 11:30am UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220 "2024-08-23T11:30:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![borjarafols](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@borjarafols](https://forum.mautic.org/u/borjarafols)\
**Post date:** [August 23, 2024, 11:30am UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220/1 "2024-08-23T11:30:49Z")

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Hey guys,

I have a quick question for the experts. I would like to report back to mautic my softbounces.  
Now there’s a few options:

- Create a segment “Soft bounces” and in the mailer callback add those contacts to that segment
- Create a new custom field on the “Contact” model, add the “soft bounce error description” to that contact in the mailer callback, the client can then include/exclude them from segments based on that new field.

Am I missing something else I can try? How do you guys report back softbounces?Thanks in advance

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**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [August 23, 2024, 12:02pm UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220/2 "2024-08-23T12:02:25Z")

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I mean this could work although its not ideal.

I am actually in the process of building a solution that would allow you to properly store soft bounces among some other things. So I believe I can be useful here.

If you are interested in solution for soft bounces and segmentation of the contacts, please reach out via DM and describe your concrete requirements.

I am interested in helping you out here :).

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**Author:** ![borjarafols](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@borjarafols](https://forum.mautic.org/u/borjarafols)\
**Post date:** [August 23, 2024, 3:26pm UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220/3 "2024-08-23T15:26:21Z")

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You mean something external to mautic?

I have my own smtp server solution, I’m just looking for opinions on how to store bounce information on mautic.

HardBounces are easy, I handle them throught the DNC model.

Feel free to share your thoughts in this post mate 🙂

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**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [August 23, 2024, 4:32pm UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220/4 "2024-08-23T16:32:45Z")

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No its inside mautic by extending the database model.

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<div class="post-metadata">

**Author:** ![borjarafols](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@borjarafols](https://forum.mautic.org/u/borjarafols)\
**Post date:** [August 23, 2024, 4:52pm UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220/5 "2024-08-23T16:52:34Z")

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Interesting, you got an in progress repo? I can help if it fits my needs

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**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [August 23, 2024, 9:57pm UTC](https://forum.mautic.org/t/handle-mailer-callback-soft-bounces-discussion/33220/6 "2024-08-23T21:57:50Z")

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This is gonna be a commercial plugin, I cannot really make a repo. public, you are welcome to buy it.