# Having Trouble with Bounce Mails **URL:** \ **Category:** Product Support\ **Created:** [October 28, 2015, 6:27am UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638 "2015-10-28T06:27:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![leynjin](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@leynjin](https://forum.mautic.org/u/leynjin)\ **Post date:** [October 28, 2015, 6:27am UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/1 "2015-10-28T06:27:20Z")
Hi, Im having trouble receiving the bounce mails on my account. Im using my sendgrid account as my service to send mail through [http://take.ms/BQ867](http://take.ms/BQ867) (screenshot) and then i set up the settings under Monitored Inbox Settings to my own account to receive bounce mails here [http://take.ms/K0Bda](http://take.ms/K0Bda) all test connections were success but when i created a non existing lead’s email address, i didn’t receive any email notifications for the bounce mail on my account. Please let me know if im missing something under configurations. Thank you! ---
**Author:** ![leynjin](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@leynjin](https://forum.mautic.org/u/leynjin)\ **Post date:** [October 28, 2015, 6:27am UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/2 "2015-10-28T06:27:20Z")
Hi, Im having trouble receiving the bounce mails on my account. Im using my sendgrid account as my service to send mail through [http://take.ms/BQ867](http://take.ms/BQ867) (screenshot) and then i set up the settings under Monitored Inbox Settings to my own account to receive bounce mails here [http://take.ms/K0Bda](http://take.ms/K0Bda) all test connections were success but when i created a non existing lead’s email address, i didn’t receive any email notifications for the bounce mail on my account. Please let me know if im missing something under configurations. Thank you! ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 28, 2015, 12:16pm UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/3 "2015-10-28T12:16:38Z")
Hi, could you confirm you configured the cron job for the email bounces feature? [https://www.mautic.org/docs/emails/bounce\_management.html](https://www.mautic.org/docs/emails/bounce_management.html) ---
**Author:** ![leynjin](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@leynjin](https://forum.mautic.org/u/leynjin)\ **Post date:** [November 9, 2015, 2:23pm UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/4 "2015-11-09T14:23:56Z")
Hi, Yes I already setup the cron job first before I setup the email settings under configurations… But still didnt get any bounce mails to my preferred monitored email account… ---
**Author:** ![chrdunne](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@chrdunne](https://forum.mautic.org/u/chrdunne)\ **Post date:** [January 27, 2016, 12:38pm UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/5 "2016-01-27T12:38:03Z")
I’m having the same problem - did you find a solution. Chris ---
**Author:** ![michaelvanburen](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@michaelvanburen](https://forum.mautic.org/u/michaelvanburen)\ **Post date:** [October 4, 2016, 6:42am UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/6 "2016-10-04T06:42:12Z")
Wondering also if this got solved. ---
**Author:** ![caleb.hurd](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)\ **Post date:** [October 30, 2016, 6:27pm UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/7 "2016-10-30T18:27:38Z")
Fyi, updating the URL posted by @escopecz - [https://www.mautic.org/docs/en/emails/bounce\_management.html](https://www.mautic.org/docs/en/emails/bounce_management.html) ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/having-trouble-with-bounce-mails/2638/8 "2020-02-02T22:57:13Z")