# Help! Activating the Twilio plugin bust things
**URL:** https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966
**Category:** Product Support
**Created:** [November 16, 2023, 12:41pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966 "2023-11-16T12:41:31Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@robm](https://forum.mautic.org/u/robm)
#### Post date: [November 16, 2023, 12:41pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/1 "2023-11-16T12:41:31Z")
**Your software**
My Mautic version is: 4.10
My PHP version is: 7.4
My Database type and version is: mariadb
**Your problem**
My problem is: I activated the Twilio plugin, loaded my credentials and hit save. The save function got stuck so I had refresh the page. The credentials did save but now I can’t access Mautic configuration, or the plugins page. I can’t access campaigns and I am sure I will discover more issues.
These errors are showing in the log: [2023-11-16 14:33:06] mautic.WARNING: PHP Warning - pack(): Type H: illegal hex digit n - in file /var/www/mautic/app/bundles/CoreBundle/Security/Cryptography/Cipher/Symmetric/OpenSSLCipher.php - at line 41 null {“hostname”:“BetterTimes”,“pid”:3332962}
Steps I have tried to fix the problem: Clearing cache, renaming the twilio file to try deactivate the plugin.
I suspect maybe the phone number that the twilio plugin asked for is the issue. I included a + sign as prefix and perhaps that has caused the issue. Where would I find this value in the data base to edit it?
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [November 16, 2023, 12:55pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/2 "2023-11-16T12:55:52Z")
Hey @robm !
The database table where it’s saved is I believe `plugin_integration_settings`.
You likely need the Messaging Service ID (SID) which you can get under Messaging \> Services on Twilio. We need to write the docs on it so it’s not up to date yet unfortunately.
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### Author:  [@pierre\_a](https://forum.mautic.org/u/pierre_a)
#### Post date: [November 16, 2023, 5:52pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/3 "2023-11-16T17:52:10Z")
Hello @robm,
You can switch to Mautic SMSFactor plugin 😃
> **[webanyone/mautic-smsfactor-bundle - Packagist](https://packagist.org/packages/webanyone/mautic-smsfactor-bundle)**
>
> MauticSmsFactorBundle
Pierre
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### Author:  [@robm](https://forum.mautic.org/u/robm)
#### Post date: [November 17, 2023, 12:01pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/4 "2023-11-17T12:01:10Z")
Thanks @silavapi that confirmed I was looking in the right place.
With the help of chat GPT I quickly became a sql expert 🤣 and deleted the api key and featured\_settings values, cleared the cache and solved the issue.
Shew! 😮💨
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### Author:  [@robm](https://forum.mautic.org/u/robm)
#### Post date: [November 17, 2023, 12:04pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/5 "2023-11-17T12:04:21Z")
Checked in out but you don’t send SMS to South Africa
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [November 17, 2023, 12:50pm UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/6 "2023-11-17T12:50:49Z")
All hail ChatGPT eh! 😃 🙇♂️
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### Author:  [@system](https://forum.mautic.org/u/system)
#### Post date: [November 19, 2023, 12:50am UTC](https://forum.mautic.org/t/help-activating-the-twilio-plugin-bust-things/29966/7 "2023-11-19T00:50:56Z")
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