# Help! I am unable to connect to database

**URL:** <https://forum.mautic.org/t/help-i-am-unable-to-connect-to-database/10646>\
**Category:** Product Support\
**Created:** [July 17, 2018, 11:18am UTC](https://forum.mautic.org/t/help-i-am-unable-to-connect-to-database/10646 "2018-07-17T11:18:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![godigital](https://avatars.discourse-cdn.com/v4/letter/g/a9adbd/32.png) [@godigital](https://forum.mautic.org/u/godigital)\
**Post date:** [July 17, 2018, 11:18am UTC](https://forum.mautic.org/t/help-i-am-unable-to-connect-to-database/10646/1 "2018-07-17T11:18:14Z")

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I downloaded the Mautic file and uploaded through the File Manager in Cpanel, created the database and gotten to the point where I was supposed to connect to the database by supplying the username, password and other details but kept getting the error message below

“General error: 1709 Index column size too large. The maximum column size is 767 bytes.”

What do I do please?  
Thank you

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 4:33pm UTC](https://forum.mautic.org/t/help-i-am-unable-to-connect-to-database/10646/2 "2019-10-17T16:33:26Z")

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