# Help setup in share hosting (I gonna be bald) **URL:** \ **Category:** Product Support\ **Created:** [September 18, 2015, 5:02pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362 "2015-09-18T17:02:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 18, 2015, 5:02pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/1 "2015-09-18T17:02:10Z")
I have install on Siteground(share server) in two diferents way 1:Via FTP (files download form this website) 2: Via Softlocus on Siteground Cpanel and is not working i dont know what is going on Here is my CRON FILE /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:leadlists:update --env=prod /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:campaigns:update --env=prod /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:campaigns:trigger --env=prod /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:email:process –env=prod Is set for each 30 minutes. I already have all setup but the campaings the workflow create is not sending email Here is my campaing WORKFLOW [http://www.awesomescreenshot.com/image/586998/3c7852838108c900c1334669f77aace6](http://www.awesomescreenshot.com/image/586998/3c7852838108c900c1334669f77aace6) ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 18, 2015, 5:02pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/2 "2015-09-18T17:02:10Z")
I have install on Siteground(share server) in two diferents way 1:Via FTP (files download form this website) 2: Via Softlocus on Siteground Cpanel and is not working i dont know what is going on Here is my CRON FILE /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:leadlists:update --env=prod /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:campaigns:update --env=prod /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:campaigns:trigger --env=prod /usr/local/bin/php /home/DOMAIN/public\_html/marketing/app/console mautic:email:process –env=prod Is set for each 30 minutes. I already have all setup but the campaings the workflow create is not sending email Here is my campaing WORKFLOW [http://www.awesomescreenshot.com/image/586998/3c7852838108c900c1334669f77aace6](http://www.awesomescreenshot.com/image/586998/3c7852838108c900c1334669f77aace6) ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 12:29pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/3 "2015-09-21T12:29:34Z")
Is there a reason why you use “/usr/local/bin/php” instead of just “php”? Do you have SSH access? If so, could you log in and run the campaign command in the console? What is the output? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 1:24pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/4 "2015-09-21T13:24:23Z")
The confguration ws made by Siteground Support Team i think i can have access to the SSH can you help me please. Also check your Medium Post i left you a comment ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 1:30pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/5 "2015-09-21T13:30:41Z")
I can help you if you tell me what is the output of that command. I replied to the Medium post comment 6 hours ago. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 1:57pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/6 "2015-09-21T13:57:22Z")
Here is the SHH output. [code]DOMAIN@serv01 [~]# /usr/local/bin/php /home/DOMAIN/public\_html/m/app/console mautic:leadlists:update --env=prod Rebuilding leads for list 1 0 total lead(s) to be added in batches of 300 0 total lead(s) to be removed in batches of 300 0 lead(s) affected DOMAIN@serv01 [~]# /usr/local/bin/php /home/DOMAIN/public\_html/m/app/console mautic:campaigns:update --env=prod Rebuilding leads for campaign 1 There are no lists to rebuild from. 0 lead(s) affected DOMAIN@serv01 [~]# /usr/local/bin/php /home/DOMAIN/public\_html/m/app/console mautic:campaigns:trigger --env=prod Triggering events for campaign 1 Triggering first level events 2 total events(s) to be processed in batches of 100 2/2 [============================] 100% 2 event(s) executed Triggering scheduled events 0 total events(s) to be processed in batches of 100 0 event(s) executed Triggering ‘non-action’ events 0 event(s) executed DOMAIN@serv01 [~]# /usr/local/bin/php /home/DOMAIN/public\_html/m/app/console mautic:email:env=prodprocess [InvalidArgumentException] Command “mautic:email:env=prodprocess” is not defined. Did you mean one of these? mautic:email:process mautic:emails:process swiftmailer:email:send DOMAIN@serv01 [~]# [/code] ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 2:02pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/7 "2015-09-21T14:02:06Z")
So the only problem is (as you can see) in the mautic:email:process command. I should be ```auto /usr/local/bin/php /home/DOMAIN/public_html/m/app/console mautic:email:process --env=prod ``` ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 2:03pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/8 "2015-09-21T14:03:50Z")
[quote=3209:@escopecz]So the only problem is (as you can see) in the mautic:email:process command. I should be ```auto /usr/local/bin/php /home/DOMAIN/public_html/m/app/console mautic:email:process env=prod ``` or ```auto /usr/local/bin/php /home/DOMAIN/public_html/m/app/console mautic:email:process --env=prod ``` ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 2:05pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/9 "2015-09-21T14:05:37Z")
If i use ```auto /usr/local/bin/php /home/DOMAIN/public_html/m/app/console mautic:email:process env=prod ``` i get this ```auto [RuntimeException] Too many arguments. mautic:send:emails [--message-limit[="..."]] [--time-limit[="..."]] [--do-not-clear] [--recover-timeout[="..."]] [--clear-timeout[="..."]] ``` ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 2:06pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/10 "2015-09-21T14:06:20Z")
Ahh, right you get it. I’ll fix my post so others won’t copy problematic command. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 2:10pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/11 "2015-09-21T14:10:44Z")
Ok with `/usr/local/bin/php /home/DOMAIN/public_html/m/app/console mautic:email:process --env=prod` i get ```auto Mautic is not set to queue email. ``` ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 2:12pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/12 "2015-09-21T14:12:50Z")
If you don’t use the email queue (can be configured int he configuration), you don’t have to run this command. All other commands work. So what doesn’t work? Email sending? If you try to send a test email from configuration, does it work? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 2:16pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/13 "2015-09-21T14:16:13Z")
Yes i setup all same way in my account with [subdomain.mautic.org](http://subdomain.mautic.org) i make a CLONE of the same list, campaing etc. But in my hosted version the campaing workflow dont sent any email i have try send a email to a lead manualy and works. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 2:22pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/14 "2015-09-21T14:22:17Z")
Wait a minute, are we talking about problem on [mautic.com](http://mautic.com)? You cannot create a subdomain on [mautic.org](http://mautic.org). ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 2:36pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/15 "2015-09-21T14:36:25Z")
No no no i create a account in [subdomain.mautic.com](http://subdomain.mautic.com) sorry is .com not .ORG ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 2:40pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/16 "2015-09-21T14:40:25Z")
If the problem is on [mautic.com](http://mautic.com) service, please contact support of [mautic.com](http://mautic.com). They did some platform upgrade yesterday so maybe they have still some problems with it. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 2:53pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/17 "2015-09-21T14:53:01Z")
no the problem is in my HOSTED version i have download and install on my server ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 2:58pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/18 "2015-09-21T14:58:50Z")
I get it now. You refer to Mautic on your server as hosted. I’m used to refer to [mautic.com](http://mautic.com) as hosted. Lets rather explain the term “send email manually” to make sure we understand each other. How do you do that? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 21, 2015, 3:04pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/19 "2015-09-21T15:04:22Z")
Like this [http://www.awesomescreenshot.com/image/592727/577d40adb23e99a3967324b765463aee](http://www.awesomescreenshot.com/image/592727/577d40adb23e99a3967324b765463aee) ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 21, 2015, 3:07pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362/20 "2015-09-21T15:07:46Z")
Ok. So the outgoing email is configured correctly. Could you also make a screen shot of the campaign graph and steps how you test it? [Next page](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362.md?page=2)