# HELP! Site is Offline! **URL:** \ **Category:** Product Support\ **Created:** [July 27, 2016, 12:42am UTC](https://forum.mautic.org/t/help-site-is-offline/4645 "2016-07-27T00:42:55Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![luisramosbcn](https://avatars.discourse-cdn.com/v4/letter/l/ed655f/32.png) [@luisramosbcn](https://forum.mautic.org/u/luisramosbcn)\ **Post date:** [July 27, 2016, 12:42am UTC](https://forum.mautic.org/t/help-site-is-offline/4645/1 "2016-07-27T00:42:55Z")
I’ve had this error in the log, and the site is currently offline. I guess no emails will be stored in the database while this happens. Can you help me please? PS: I’ve just deleted the cache folder contents, as read in some other previous comments, but still same problem… exception ‘SymfonyComponentDependencyInjectionExceptionServiceNotFoundException’ with message ‘The service “mautic.cronfig.model.cronfig” has a dependency on a non-existent service “mautic.lead.model.lead”.’ in /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php:58 Stack trace: #0 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php(42): SymfonyComponentDependencyInjectionCompilerCheckExceptionOnInvalidReferenceBehaviorPass-\>processReferences(Array) #1 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php(36): SymfonyComponentDependencyInjectionCompilerCheckExceptionOnInvalidReferenceBehaviorPass-\>processDefinition(Object(SymfonyComponentDependencyInjectionDefinition)) #2 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/Compiler.php(117): SymfonyComponentDependencyInjectionCompilerCheckExceptionOnInvalidReferenceBehaviorPass-\>process(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #3 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ContainerBuilder.php(614): SymfonyComponentDependencyInjectionCompilerCompiler-\>compile(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #4 /home4/lramos/public\_html/mexicocalidad.com/sendy/app/AppKernel.php(489): SymfonyComponentDependencyInjectionContainerBuilder-\>compile() #5 /home4/lramos/public\_html/mexicocalidad.com/sendy/app/AppKernel.php(252): AppKernel-\>initializeContainer() #6 /home4/lramos/public\_html/mexicocalidad.com/sendy/app/AppKernel.php(71): AppKernel-\>boot() #7 /home4/lramos/public\_html/mexicocalidad.com/sendy/index.php(56): AppKernel-\>handle(Object(SymfonyComponentHttpFoundationRequest)) #8 {main} ---
**Author:** ![luisramosbcn](https://avatars.discourse-cdn.com/v4/letter/l/ed655f/32.png) [@luisramosbcn](https://forum.mautic.org/u/luisramosbcn)\ **Post date:** [July 27, 2016, 12:42am UTC](https://forum.mautic.org/t/help-site-is-offline/4645/2 "2016-07-27T00:42:55Z")
I’ve had this error in the log, and the site is currently offline. I guess no emails will be stored in the database while this happens. Can you help me please? PS: I’ve just deleted the cache folder contents, as read in some other previous comments, but still same problem… exception ‘SymfonyComponentDependencyInjectionExceptionServiceNotFoundException’ with message ‘The service “mautic.cronfig.model.cronfig” has a dependency on a non-existent service “mautic.lead.model.lead”.’ in /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php:58 Stack trace: #0 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php(42): SymfonyComponentDependencyInjectionCompilerCheckExceptionOnInvalidReferenceBehaviorPass-\>processReferences(Array) #1 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php(36): SymfonyComponentDependencyInjectionCompilerCheckExceptionOnInvalidReferenceBehaviorPass-\>processDefinition(Object(SymfonyComponentDependencyInjectionDefinition)) #2 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/Compiler/Compiler.php(117): SymfonyComponentDependencyInjectionCompilerCheckExceptionOnInvalidReferenceBehaviorPass-\>process(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #3 /home4/lramos/public\_html/mexicocalidad.com/sendy/vendor/symfony/dependency-injection/Symfony/Component/DependencyInjection/ContainerBuilder.php(614): SymfonyComponentDependencyInjectionCompilerCompiler-\>compile(Object(SymfonyComponentDependencyInjectionContainerBuilder)) #4 /home4/lramos/public\_html/mexicocalidad.com/sendy/app/AppKernel.php(489): SymfonyComponentDependencyInjectionContainerBuilder-\>compile() #5 /home4/lramos/public\_html/mexicocalidad.com/sendy/app/AppKernel.php(252): AppKernel-\>initializeContainer() #6 /home4/lramos/public\_html/mexicocalidad.com/sendy/app/AppKernel.php(71): AppKernel-\>boot() #7 /home4/lramos/public\_html/mexicocalidad.com/sendy/index.php(56): AppKernel-\>handle(Object(SymfonyComponentHttpFoundationRequest)) #8 {main} ---
**Author:** ![luisramosbcn](https://avatars.discourse-cdn.com/v4/letter/l/ed655f/32.png) [@luisramosbcn](https://forum.mautic.org/u/luisramosbcn)\ **Post date:** [July 27, 2016, 12:44am UTC](https://forum.mautic.org/t/help-site-is-offline/4645/3 "2016-07-27T00:44:23Z")
It’s 1.4.1 btw ---
**Author:** ![eurogroup](https://avatars.discourse-cdn.com/v4/letter/e/e79b87/32.png) [@eurogroup](https://forum.mautic.org/u/eurogroup)\ **Post date:** [July 27, 2016, 9:46am UTC](https://forum.mautic.org/t/help-site-is-offline/4645/4 "2016-07-27T09:46:03Z")
Hi Permissions issue what O/S are you using? For CentOS change the permission for all your web folders to the Apache Owner chown -R apache:apache /var/www Every time you delete/clear cache items I have to reset permissions really annoying… For other Nix Have a look at Fideloper post on the issue with a really good explanation. [http://fideloper.com/user-group-permissions-chmod-apache](http://fideloper.com/user-group-permissions-chmod-apache) ---
**Author:** ![caleb.hurd](https://avatars.discourse-cdn.com/v4/letter/c/35a633/32.png) [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)\ **Post date:** [July 27, 2016, 6:47pm UTC](https://forum.mautic.org/t/help-site-is-offline/4645/5 "2016-07-27T18:47:55Z")
On an AWS Bitnami image, I have to reassign permissions to daemon: ```auto sudo chown -R daemon:daemon /opt/bitnami/apps/mautic ``` ---
**Author:** ![Shaz3e](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/shaz3e/32/236_2.png) [@Shaz3e](https://forum.mautic.org/u/Shaz3e)\ **Post date:** [November 19, 2017, 12:15pm UTC](https://forum.mautic.org/t/help-site-is-offline/4645/6 "2017-11-19T12:15:38Z")
I am also getting the same issue mautic is offline I am using 2.11