# Help with automatic Campaigns! **URL:** \ **Category:** Product Support\ **Tags:** mautic-3, mautic-4\ **Created:** [January 15, 2023, 10:18pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761 "2023-01-15T22:18:49Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 15, 2023, 10:18pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/1 "2023-01-15T22:18:49Z")
**Your software** My Mautic version is: not sure My PHP version is: 7.4.33 My Database type and version is:5.7.40-cll-lve **Your problem** My problem is: My Mautic is sending normal all test emails and New Segment Emails but not starting the automatic campaign I set up with the template emails. I use trigger then subscriber or import manually but the campaign never starts. Actually, nothing automatically starts. These errors are showing in the log: Steps I have tried to fix the problem: Trying to set up the cron job, but still nothing works. Is anyone that can give me a tutorial for that? Thank in advances ---
**Author:** ![kongocat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kongocat/32/8931_2.png) [@kongocat](https://forum.mautic.org/u/kongocat)\ **Post date:** [January 15, 2023, 10:37pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/2 "2023-01-15T22:37:49Z")
Hi, did you setup the cron jobs to run your segments, triggers etc’… like this? **Updating Contact Segments** > `php /path/to/mautic/app/console mautic:segments:update` **Updating Campaigns** > `php /path/to/mautic/app/console mautic:campaigns:rebuild` **Sending Email** > `php /path/to/mautic/app/console mautic:emails:send` There is a youtube video that helped me set them right. I set mine on IIS and theuser privileges needed some work before starting to work properly. Then I had issues with cloudflare blocking several valid urls. ---
**Author:** ![kongocat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kongocat/32/8931_2.png) [@kongocat](https://forum.mautic.org/u/kongocat)\ **Post date:** [January 15, 2023, 10:50pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/3 "2023-01-15T22:50:54Z")
[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3c091b2cc5feadd3bd9ebb60964ff67e514e02f5.jpeg "Mautic Tutorial - Mautic Cron Job Setup") ](https://www.youtube.com/watch?v=d7MQyXVxAv8) ---
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 15, 2023, 10:51pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/4 "2023-01-15T22:51:53Z")
Yes , I did. I actually followed same video!! ---
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 15, 2023, 10:52pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/5 "2023-01-15T22:52:58Z")
> [@kongocat](#): > > theuser privileges needed some work before starting to work properly. What extra work exactly? Thanks you. Chris ---
**Author:** ![kongocat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kongocat/32/8931_2.png) [@kongocat](https://forum.mautic.org/u/kongocat)\ **Post date:** [January 16, 2023, 10:12am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/6 "2023-01-16T10:12:09Z")
I dont really remember exactly. On windows server I had to change the user to a one with more previliges. Then changed the timing of jobs as they maybe blocked each other. I am not sure what did the trick and still set to run every 1-2 minutes the actual log shows that things happen within 5-6 minutes. ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [January 16, 2023, 10:22am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/7 "2023-01-16T10:22:24Z")
Hi @chris37 Can you put a screenshot of your campaign for us to see. Do you have access to the logs or can you check the logs inside the Mautic UI. If you can also put a screenshot of your cronjob Thanks ---
**Author:** ![kongocat](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kongocat/32/8931_2.png) [@kongocat](https://forum.mautic.org/u/kongocat)\ **Post date:** [January 16, 2023, 10:38am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/8 "2023-01-16T10:38:31Z")
I remember, I run the jobs from the command line to see errors / output. I understood the correct way to put the parameters for the job and added -f after php.exe before the file > path to php.exe -f path-to-php-script. ---
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 16, 2023, 11:26am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/9 "2023-01-16T11:26:23Z")
Hello Mikew, Thank you for taking my attention. 1. Here is the screenshot of the campaign. ![Screenshot 2023-01-16 at 1.16.15 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1a13b2da07b6d7aa2d044b3cf8da65e0ec517f6e.png) 1. Here is the screenshot of the cronjob ![Screenshot 2023-01-16 at 1.18.56 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/50ec45f90b2922f0c85b9a5f471a29ee7cf8f203.png) I apologize because I cover some details, the blue is color cover is just my public folder name and the orange cover is the subdomain I have the mautic installed. Everything looks fine but i don’t find a way to make the automatic campaign start. I am new to this as i found it just 2 days ago. Thanks in advances for your help. Chris ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [January 16, 2023, 11:38am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/10 "2023-01-16T11:38:46Z")
in your beginning of the campaign is it being started by a segment or a form being filled out. Do you have access to your server via ssh? ---
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 16, 2023, 12:13pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/11 "2023-01-16T12:13:13Z")
Hello Mikey I started by segment ![Screenshot 2023-01-16 at 2.06.51 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e2769406cd85ffee987ca1666348b3d13421ec20.png) About that access to your server via ssh? I am not sure, I have Cpanel access!! I added the cronjob using that ![Screenshot 2023-01-16 at 2.12.34 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ecd4821ed764ccd19dc4b45c7cb8488dd7b0318a.png) ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [January 16, 2023, 5:14pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/12 "2023-01-16T17:14:07Z")
what do you see in the campaign preview screen when you look at actions? ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0180d95ae7a584e9e482b7478f34a9d01799384d.png) ---
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 16, 2023, 5:27pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/13 "2023-01-16T17:27:20Z")
Hi, I see that, ![Screenshot 2023-01-16 at 7.26.51 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/046f5a756f8c3bad917f2f47e54673d5c47a2ab6.png) ---
**Author:** ![chris37](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris37/32/9115_2.png) [@chris37](https://forum.mautic.org/u/chris37)\ **Post date:** [January 17, 2023, 5:26pm UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/14 "2023-01-17T17:26:12Z")
Hello @mikew I hope you doing well. Did you see any issues with my set up? Thanks Chris ---
**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Post date:** [January 24, 2023, 1:35am UTC](https://forum.mautic.org/t/help-with-automatic-campaigns/26761/15 "2023-01-24T01:35:48Z")
Have you populated your segment first? How many persons are in that segment? That was an error I kept doing for weeks.