# Hi Escopecz, Advice please?

**URL:** <https://forum.mautic.org/t/hi-escopecz-advice-please/4374>\
**Category:** Product Support\
**Created:** [June 17, 2016, 2:03pm UTC](https://forum.mautic.org/t/hi-escopecz-advice-please/4374 "2016-06-17T14:03:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Scalar](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@Scalar](https://forum.mautic.org/u/Scalar)\
**Post date:** [June 17, 2016, 2:03pm UTC](https://forum.mautic.org/t/hi-escopecz-advice-please/4374/1 "2016-06-17T14:03:08Z")

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Hi Escopecz,  
  
I have posted a couple of posts but nobody has replied, so I thought I would try messaging you here.  
  
  
  
I have set up my mautic so that contacts who sign up are assigned a custom field value (via a hidden field) of “level 1” and made a Segment named “level 1” with a filter “equals level 1”. But my contacts are not going on the segment list. It just says “no contacts”.  
  
I checked the lead details and yes, it has been assigned as level 1.  
  
  
  
I have set up campaigns to run from lists, so obviously they are not running because no contacts are on any lists!  
  
  
  
I have set up my cron jobs as follows:  
  
  
  
1,15,30,45 php /home/myusername/public\_html/mautic/training/app/console mautic:campaigns:update  
  
3,18,33,48 php /home/myusername/public\_html/mautic/training/app/console mautic:campaigns:trigger  
  
6,21,36,51 php /home/myusername/public\_html/mautic/training/app/console mautic:segments:update  
  
  
  
I have set my server to email me cron outputs, but I dont see any errors. But to be honest, I wouldnt know what to look for anyway.  
  
  
  
Any advice would be greatly appreciated.  
  
  
  
Thanks!

---

<div class="post-metadata">

**Author:** ![Scalar](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@Scalar](https://forum.mautic.org/u/Scalar)\
**Post date:** [June 17, 2016, 2:03pm UTC](https://forum.mautic.org/t/hi-escopecz-advice-please/4374/2 "2016-06-17T14:03:08Z")

</div>

Hi Escopecz,  
I have posted a couple of posts but nobody has replied, so I thought I would try messaging you here.

I have set up my mautic so that contacts who sign up are assigned a custom field value (via a hidden field) of “level 1” and made a Segment named “level 1” with a filter “equals level 1”. But my contacts are not going on the segment list. It just says “no contacts”.  
I checked the lead details and yes, it has been assigned as level 1.

I have set up campaigns to run from lists, so obviously they are not running because no contacts are on any lists!

I have set up my cron jobs as follows:

1,15,30,45 php /home/myusername/public\_html/mautic/training/app/console mautic:campaigns:update  
3,18,33,48 php /home/myusername/public\_html/mautic/training/app/console mautic:campaigns:trigger  
6,21,36,51 php /home/myusername/public\_html/mautic/training/app/console mautic:segments:update

I have set my server to email me cron outputs, but I dont see any errors. But to be honest, I wouldnt know what to look for anyway.

Any advice would be greatly appreciated.

Thanks!