# How can I filter opt-outs only?

**URL:** <https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169>\
**Category:** Product Support\
**Created:** [July 14, 2021, 4:17pm UTC](https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169 "2021-07-14T16:17:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mrusso81](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mrusso81/32/5471_2.png) [@mrusso81](https://forum.mautic.org/u/mrusso81)\
**Post date:** [July 14, 2021, 4:17pm UTC](https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169/1 "2021-07-14T16:17:50Z")

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**Your software**  
My Mautic version is: 2.16.5  
My PHP version is: PHP Version 7.2.24  
My Database type and version is: Apache

**Your problem**  
My problem is: I’m wondering how I can troubleshoot the following scenario. My mail sending is somewhat stuck in 4700 and something emails, despite my list having over 8000 contacts. How can I see only the opt-out? To check if that’s the difference? (8000 minus opt-outs =4700) Or is there a sending limit somewhere?

Thanks

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [July 14, 2021, 7:14pm UTC](https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169/2 "2021-07-14T19:14:07Z")

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Hi there

I would go and create a segment and use the unsubscribe filter to get a list of all the unsubscribes and set the operator as does not equal yes:  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/55e3999ad10f674e4a1886423437e1fb5a8f9ba1.png)

If this is your entire list you could add to the segment and OR operator and add the filter email read count is greater than 0

![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0bd2ab5311c78bcc87bde16a27061adc3d05a75d.png)

This will give you a new segment of all the people who have not yet opted out, but have already read the email, or you could go a step further to be more precise and use the email read is not equal to the email that got stuck.

Besides that you should think about moving to the latest version of Mautic as well… 😉

This will then give you a segment of all the people who are

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<div class="post-metadata">

**Author:** ![mrusso81](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mrusso81/32/5471_2.png) [@mrusso81](https://forum.mautic.org/u/mrusso81)\
**Post date:** [July 14, 2021, 9:08pm UTC](https://forum.mautic.org/t/how-can-i-filter-opt-outs-only/20169/3 "2021-07-14T21:08:37Z")

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I’ll check those, thanks Mike!