# How do i import emails as "bounced emails"

**URL:** https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789
**Category:** Product Support
**Created:** [August 8, 2016, 4:10am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789 "2016-08-08T04:10:41Z")
**Posts on this page:** 9
**Page:** 1

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### Author: ![chizuokagmail-com](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)
#### Post date: [August 8, 2016, 4:10am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/1 "2016-08-08T04:10:41Z")

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I have a list of emails marked as bounced from my previous emailing system. How do i import them into mautic? I noticed a “do not contact field” with value “bouncecategory” and also the segment “bounced emails” which do i import it as, both? or is there another way?

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### Author: ![chizuokagmail-com](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)
#### Post date: [August 8, 2016, 4:10am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/2 "2016-08-08T04:10:41Z")

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I have a list of emails marked as bounced from my previous emailing system. How do i import them into mautic? I noticed a “do not contact field” with value “bouncecategory” and also the segment “bounced emails” which do i import it as, both? or is there another way?

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### Author: ![edwood](https://avatars.discourse-cdn.com/v4/letter/e/2acd7d/32.png) [@edwood](https://forum.mautic.org/u/edwood)
#### Post date: [August 8, 2016, 12:08pm UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/3 "2016-08-08T12:08:42Z")

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I’m interested by the answer too.

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### Author: ![loanatik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/loanatik/32/1923_2.png) [@loanatik](https://forum.mautic.org/u/loanatik)
#### Post date: [August 10, 2016, 10:11am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/4 "2016-08-10T10:11:06Z")

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lol… me too

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### Author: ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)
#### Post date: [August 10, 2016, 12:10pm UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/5 "2016-08-10T12:10:27Z")

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But is the emails are marked as bounced why you want to import that emails? that will affect the reputation of the email sender.

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### Author: ![loanatik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/loanatik/32/1923_2.png) [@loanatik](https://forum.mautic.org/u/loanatik)
#### Post date: [August 10, 2016, 12:20pm UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/6 "2016-08-10T12:20:46Z")

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In my Case the reply and from email addresses were set to my personal email address, which is not monitored by mautic for bounces. So, now I have 500+ emails that need to be marked as do not email in mautic.

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### Author: ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)
#### Post date: [August 11, 2016, 7:35pm UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/7 "2016-08-11T19:35:57Z")

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Is the email account monitored by Mautic an IMAP account? So why not moving your bounced mails there with an email client, which has also access to where you have your bounced mails saved now?

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### Author: ![loanatik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/loanatik/32/1923_2.png) [@loanatik](https://forum.mautic.org/u/loanatik)
#### Post date: [August 12, 2016, 3:36am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/8 "2016-08-12T03:36:50Z")

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@dirk_s Mine is exchange, but, I could easily set up an imap account. I was wondering if something like that would work.

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### Author: ![chizuokagmail-com](https://avatars.discourse-cdn.com/v4/letter/c/ecccb3/32.png) [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)
#### Post date: [August 29, 2016, 5:16am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789/9 "2016-08-29T05:16:36Z")

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I tried importing these bounce emails and setting them to go to the bounce emails segment. But I think mautic ignores it. It still sends to those contacts in the bounce emails segment.
