# How to Automatically send the Welcome Email Message to new users
**URL:** https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466
**Category:** Product Support
**Tags:** mautic-4
**Created:** [September 21, 2022, 10:17am UTC](https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466 "2022-09-21T10:17:44Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@daudahmed](https://forum.mautic.org/u/daudahmed)
#### Post date: [September 21, 2022, 10:17am UTC](https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466/1 "2022-09-21T10:17:44Z")
Greetings Mautic Great Support!
I want that when the user is added first time in my contacts and in segment then he should also receive the welcome message in their email, I also created a template for welcome message in Emails and created Marketing message , but he is still not able to receive email in his inbox, Maybe I am skipping any important step, Please guide me how can solve this issue!
Thanks you so much for your great support.
Regards
Daud Ahmed
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### Author:  [@robm](https://forum.mautic.org/u/robm)
#### Post date: [September 21, 2022, 11:36am UTC](https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466/2 "2022-09-21T11:36:12Z")
Hi,
A few things.
First have you configured your cron jobs?
Have you connected with an email provider?
Have you set all your SPF, Dmarc and DKIM records?
Then create a campaign that sends the welcome email you would like to send. Set the segment membership as the Campaign trigger.
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### Author:  [@roblefko](https://forum.mautic.org/u/roblefko)
#### Post date: [September 22, 2022, 5:38am UTC](https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466/3 "2022-09-22T05:38:59Z")
Is your problem that you’re not sending the email or that you’re not triggering the campaign? Please specify.