# How to clear or cancel or delete Upcoming Emails? **URL:** \ **Category:** Product Support\ **Created:** [November 24, 2020, 3:39pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128 "2020-11-24T15:39:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![nsxzmtm2](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nsxzmtm2/32/636_2.png) [@nsxzmtm2](https://forum.mautic.org/u/nsxzmtm2)\ **Post date:** [November 24, 2020, 3:39pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/1 "2020-11-24T15:39:42Z")
**Your software** My Mautic version is: 3.1.2 My PHP version is: 7.3.23 My Database type and version is: mysql Hosting on a shared server. **Your problem** My problem is that I want to stop the upcoming emails from sending. Steps I have tried to fix the problem: - Unpublished the emails in the queue - Unpublished the campaign sending the emails - Deleting the /var/cache directory - Deleting all records from the mau\_cache table - Deleting the /var/cache directory AGAIN I’ve allowed time for the cron jobs to cycle through. Still the Upcoming Emails shows the same set of emails that I don’t want to be sent. What else can I try (in the next 24 minutes)? Thanks! ---
**Author:** ![nsxzmtm2](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nsxzmtm2/32/636_2.png) [@nsxzmtm2](https://forum.mautic.org/u/nsxzmtm2)\ **Post date:** [November 24, 2020, 9:14pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/2 "2020-11-24T21:14:24Z")
To buy time, I changed the SMTP settings to prevent the incorrect messages from being sent. Of course, when I re-configure it to run, they will be sent unless they are cleared or deleted first. What do you suggest? Thanks! ---
**Author:** ![led.dhany](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/led.dhany/32/486_2.png) [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Post date:** [March 25, 2021, 12:09pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/3 "2021-03-25T12:09:51Z")
i have same problem any help? ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [March 25, 2021, 2:06pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/4 "2021-03-25T14:06:46Z")
If your emails are set to queue the only way I know of doing this is via the terminal. You would need to ssh into your terminal (maybe you can do this from cpanel file manager as well - never tried) and navigate to the spool directory, usually sitting in /var/www/mautic/var/spool/ You will then need to remove the spool. Funny thing with the spool is there are files that are created with a hyphen “-” at the beginning of the file name and the regular rm command does not like this, so what you will need to do is the following command sudo rm -rf – -\* [This will remove all the files that start with a -] then you will need to remove the rest sudo rm -rf \* ---
**Author:** ![led.dhany](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/led.dhany/32/486_2.png) [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Post date:** [March 25, 2021, 10:56pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/5 "2021-03-25T22:56:42Z")
thank you for your respon. Now my spool folder is empty. And i’ve stop my campaign but: 1. why on my mautic dashboard, still show upcoming emails? ![mautic](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c5260d8a44fcb2289e646416e246ebd6676b3103.png) 2. When i create new email campaign to 3 emails, it said that the email was successfully sent. But, only 1 email receive the email campaign. ![campaign](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/068f53990ae98f0b26d5c43a20ed1d8b7b4e9d38.png) Sent Report ![Report](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/cad237c852413a7eee02ee8c3ed8625e2a6e9bb6.png) There is no log ![log](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/602650c4bbcd9b0f1dfdf183891023a56680feaa.png) my cronjob ![cronjob](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a762cbbfa247d35c1dea6d1ee7fb26bc5edc2db3.png) Any suggestions? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 26, 2021, 7:18am UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/6 "2021-03-26T07:18:13Z")
Hi, I just have a comment about your cronjobs. You are running them at the same momment. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f6c4f7730f15197a2dd9baa9be4d345337f5add3.png) ---
**Author:** ![led.dhany](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/led.dhany/32/486_2.png) [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Post date:** [March 27, 2021, 1:11pm UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/7 "2021-03-27T13:11:32Z")
Thank you @joeyk for your answer. Because i’m still learning about mautic, and have no programming or linux knowledge. But eager to learn I fixed the cron job, so, is it the better configuration or there is still need to be corrected? ![Mautic](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/259101a082cd3e551134263620595a73040caa0c.png) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 29, 2021, 5:16am UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/8 "2021-03-29T05:16:09Z")
Yep, much better. Good job. ---
**Author:** ![led.dhany](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/led.dhany/32/486_2.png) [@led.dhany](https://forum.mautic.org/u/led.dhany)\ **Post date:** [March 29, 2021, 5:37am UTC](https://forum.mautic.org/t/how-to-clear-or-cancel-or-delete-upcoming-emails/17128/9 "2021-03-29T05:37:37Z")
Thank you for your help @joeyk