# How to integrate WhatsApp Business API with Mautic?
**URL:** https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181
**Category:** Product Support
**Created:** [September 4, 2023, 11:19am UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181 "2023-09-04T11:19:10Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@pro-emailer](https://forum.mautic.org/u/pro-emailer)
#### Post date: [September 4, 2023, 11:19am UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/1 "2023-09-04T11:19:10Z")
Hi,
I am using the version v4.4.8 and I am looking for a way to send WhatsApp campaigns from Mautic.
Is there any plugin to do that?
Can Twilio achieve this?
I am looking for a plugin that integrates directly with WhatsApp Business API or via a third messageing platform like Twilio.
Or, a simple approach that doesn’t require lots and complicated coding.
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [September 4, 2023, 12:20pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/2 "2023-09-04T12:20:18Z")
Hi,
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### Author:  [@pro-emailer](https://forum.mautic.org/u/pro-emailer)
#### Post date: [September 4, 2023, 12:40pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/3 "2023-09-04T12:40:41Z")
Hi, thanks for the hint, I already checked some old messages regarding this issue in the Mautic Forum inlcuding the message you highlighted.
So, I asked this question for the latest version of Mautic in 2023, and also this question is not for Twilio precisely, it’s a wide question about integrating WhatsApp API with Mautic.
I want to check if someone has a new and straighforward way to get this done.
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### Author:  [@mneumann](https://forum.mautic.org/u/mneumann)
#### Post date: [September 4, 2023, 2:22pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/4 "2023-09-04T14:22:35Z")
Maybe it is not 100% straighforward, but there is a plugin that can send your messages to a webhook, and in n8n you have a simple workflow to forward it to your Whatsapp Business account. Here the link for the plugin:
> **[Plugin PowerticSMS - Powertic](https://powertic.com/pt-br/plugin-powerticsms/)**
>
> Envie mensagens para SMS / WhatsApp no Mautic usando o plugin PowerticSMS
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### Author:  [@jpgiron](https://forum.mautic.org/u/jpgiron)
#### Post date: [April 19, 2024, 4:14pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/5 "2024-04-19T16:14:08Z")
Twilio change the protocols for send whatsapp menssage. In the past you only need to send the content of the message, now you need to register it and get an ID MESSAGE and when you send from mautic (or anyelse) do not send the text message, instead, send the ID MESSAGE that was preaproved in twilio.
This impact in the older sms integration for whatsapp for version 2 of mautic.
We need to make a new module for it.
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### Author:  [@jpgiron](https://forum.mautic.org/u/jpgiron)
#### Post date: [April 19, 2024, 4:19pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/6 "2024-04-19T16:19:46Z")
But you can do with webhook
as show in
> [@Mautic Integration with Twilio to send message to Whatsapp](https://forum.mautic.org/t/mautic-integration-with-twilio-to-send-message-to-whatsapp/14596):
>
> Your software My Mautic version is: 2.16.2 My PHP version is: 7.0.31 Your problem My problem is: I have mautic installation that work with twilio for send sms. Works fine. But I want to send message through whatsapp. I change in the mautic plugin the sender number and include the “whatsaap:” follow with the number sender approved on twilio. But when I send it show me an error message on Mautic. [HTTP 400] Unable to create record: The ‘From’ number whatsapp:+15089805226 is not a valid phon…
remember the parameter and the encoded
also the FROM now its a ID that twilio provides, not the number.
and the content it other ID that twilio provides (you must pre register your messages on twilio)
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### Author:  [@mahdinur](https://forum.mautic.org/u/mahdinur)
#### Post date: [May 17, 2024, 7:46am UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/7 "2024-05-17T07:46:23Z")
hello sir,
I have found a suitable plugin and it runs smoothly : my plugin works and running sir, : [https://www.youtube.com/watch?v=ZT15XqhxOWQ](https://www.youtube.com/watch?v=ZT15XqhxOWQ)
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### Author:  [@jgroen](https://forum.mautic.org/u/jgroen)
#### Post date: [May 28, 2024, 2:45pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/8 "2024-05-28T14:45:29Z")
Whapi offers an easy to use API for sending whatsapp messages: [https://whapi.cloud/](https://whapi.cloud/)
I’ve managed to send bulk messages using a webhook action in a campaign like jpgiron described above
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### Author:  [@email-buddy](https://forum.mautic.org/u/email-buddy)
#### Post date: [July 29, 2024, 9:28pm UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/10 "2024-07-29T21:28:04Z")
Hi everyone,
I’m not sure if this is the right place for this question, but I’ve been searching the forum for over an hour and can’t find a clear way to create a new post. I apologize to the original poster for adding my question here, but I’m really struggling.
I’ve just installed the latest version of the software, and as a first-time user, I’m encountering some issues. The installation appears to be correct, but since I’m using a VPS server rather than a dedicated server, I’m having trouble with the Campaign Builder. While sending and tracking emails works fine, every time I try to create an email, I get the error message: “Your request could not be processed, please try again.” The logs don’t provide any clues.
I’ve reinstalled the software three times and continue to face the same issue. The software is behind a basic firewall, and I can’t find documentation on specific port requirements.
Has anyone encountered this issue before or have any suggestions? I’m getting quite frustrated and on the verge of giving up, even though this software came highly recommended. I’m finding it difficult to locate clear documentation or debugging instructions. Any help would be greatly appreciated.
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### Author:  [@rcarabelli](https://forum.mautic.org/u/rcarabelli)
#### Post date: [July 30, 2024, 3:24am UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181/11 "2024-07-30T03:24:46Z")
Go to any non post page like [https://forum.mautic.org/](https://forum.mautic.org/)
and there you will have (in desktop) a big blue circle with a white plus symbol.
About your specific question:
Have you tried the logs at:
/mautic\_installation\_directory/var/logs/ ?
If that does not help you, open a new post in this support forum and we will try to help you over there.
BTW are you using CPANEL in the VPS, another manager or just CLI?