# How to log chat messages (or phone calls) in Mautic?

**URL:** <https://forum.mautic.org/t/how-to-log-chat-messages-or-phone-calls-in-mautic/18450>\
**Category:** General Discussion\
**Created:** [March 5, 2021, 10:41am UTC](https://forum.mautic.org/t/how-to-log-chat-messages-or-phone-calls-in-mautic/18450 "2021-03-05T10:41:46Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![mfliorko](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mfliorko/32/4642_2.png) [@mfliorko](https://forum.mautic.org/u/mfliorko)\
**Post date:** [March 5, 2021, 10:41am UTC](https://forum.mautic.org/t/how-to-log-chat-messages-or-phone-calls-in-mautic/18450/1 "2021-03-05T10:41:46Z")

</div>

I’m new in Mautic. The app is really good for email/website marketing automation, tracking and scoring.

I also want to log other activities - phone calls, chat messages - and update contact scoring respectively.

I found this video tutorial:

> **[Log a Call in Mautic | CRM for Managing Student Recruitment Leads](https://www.higher-education-marketing.com/mautic/log-call)**
>
> Learn how to log a call in the Mautic CRM and efficiently manage your student leads in the admissions process. Uncover more marketing strategies for schools!

At the bottom of the screen you can see sections “Tasks”, “Call”, “Skype Call”, “Meeting”:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a0b3f2ebac11286cef7b8e462b1a0377a8b0604f.png)

they are missed in my Bitnami Mautic environment.

And I haven’t found any plugins that extend Mautic for logging chat messages and phone calls.

Any ideas / suggestions?

---

<div class="post-metadata">

**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\
**Post date:** [December 16, 2022, 8:52am UTC](https://forum.mautic.org/t/how-to-log-chat-messages-or-phone-calls-in-mautic/18450/2 "2022-12-16T08:52:03Z")

</div>

this is a much needed feature, any updates?

---

<div class="post-metadata">

**Author:** ![leoschuler](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/leoschuler/32/4798_2.png) [@leoschuler](https://forum.mautic.org/u/leoschuler)\
**Post date:** [December 16, 2022, 1:08pm UTC](https://forum.mautic.org/t/how-to-log-chat-messages-or-phone-calls-in-mautic/18450/3 "2022-12-16T13:08:00Z")

</div>

I might be wrong, it seems that they are using their own custom plugins. out of the box, you have the option to add notes, and notes can have different categories: General, Email, Call or Meeting

---

<div class="post-metadata">

**Author:** ![entrepositive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/entrepositive/32/9645_2.png) [@entrepositive](https://forum.mautic.org/u/entrepositive)\
**Post date:** [December 16, 2022, 7:06pm UTC](https://forum.mautic.org/t/how-to-log-chat-messages-or-phone-calls-in-mautic/18450/4 "2022-12-16T19:06:32Z")

</div>

Whoa - I really should spend more time exploring Mautic. The Notes are a lot more robust than I had previously thought. This is a door opener.

Anyone have experience syncing the Notes (Gen, email, call, meeting) with a CRM, like Zoho for example?