# How to prevent Mautic to send an e-mail multiple times?

**URL:** <https://forum.mautic.org/t/how-to-prevent-mautic-to-send-an-e-mail-multiple-times/6754>\
**Category:** Product Support\
**Created:** [December 5, 2016, 6:40pm UTC](https://forum.mautic.org/t/how-to-prevent-mautic-to-send-an-e-mail-multiple-times/6754 "2016-12-05T18:40:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![robsondantas](https://avatars.discourse-cdn.com/v4/letter/r/a87d85/32.png) [@robsondantas](https://forum.mautic.org/u/robsondantas)\
**Post date:** [December 5, 2016, 6:40pm UTC](https://forum.mautic.org/t/how-to-prevent-mautic-to-send-an-e-mail-multiple-times/6754/1 "2016-12-05T18:40:42Z")

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Hi all.  
  
  
  
I’ve developed a plugin that integrates with OptinMonster. Basically, a webhook is exposed and a request is forwarded to a mautic form, where the action is executed.  
  
  
  
As part of the form routine, a welcome email is sent, along with some internal actions that I configured. But, for some reason, when the user tries to signup twice, three times, ou name it, all the actions get executed again, and the user ends up receiving multiple e-mails. I could check on my plugin if the user hasn’t signed up before, in order to dispatch the action, but just wondering if there is a solution out-of-box from Mautic to prevent that.  
  
  
  
–R

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<div class="post-metadata">

**Author:** ![robsondantas](https://avatars.discourse-cdn.com/v4/letter/r/a87d85/32.png) [@robsondantas](https://forum.mautic.org/u/robsondantas)\
**Post date:** [December 5, 2016, 6:40pm UTC](https://forum.mautic.org/t/how-to-prevent-mautic-to-send-an-e-mail-multiple-times/6754/2 "2016-12-05T18:40:42Z")

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Hi all.

I’ve developed a plugin that integrates with OptinMonster. Basically, a webhook is exposed and a request is forwarded to a mautic form, where the action is executed.

As part of the form routine, a welcome email is sent, along with some internal actions that I configured. But, for some reason, when the user tries to signup twice, three times, ou name it, all the actions get executed again, and the user ends up receiving multiple e-mails. I could check on my plugin if the user hasn’t signed up before, in order to dispatch the action, but just wondering if there is a solution out-of-box from Mautic to prevent that.

–R