# How to resend segment-email to changed contacts?

**URL:** <https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881>\
**Category:** Product Support\
**Created:** [June 17, 2021, 6:33am UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881 "2021-06-17T06:33:37Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [June 17, 2021, 6:33am UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/1 "2021-06-17T06:33:37Z")

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We recently sent out an email to a segment with about 2k recipients. We got about 45 bounces. Some of them where temporary (mailbox full) others turned out as wrong addresses, which we fixed (typos).

Now i wonder, is there an easy way to re-schedule those fixed contacts? As they where once part of the segment, Mautic has marked them as processed internally so even if i change their attributes, Mautic will not consider them as new/added.

Any suggestion here?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 17, 2021, 7:03am UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/2 "2021-06-17T07:03:31Z")

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Hi,  
There are many ways to do it, nine of them easy.

You can make a report about bounces for a certain email send (Search for the guide in forums, someone has explained reports already.) Then export the bounces. Then re-import with a tag. Send to the tag holders only.

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**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [June 17, 2021, 12:50pm UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/3 "2021-06-17T12:50:55Z")

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I think you mean “none of them easy”, right? Because otherwise i’d like to know the other eight ones 😉  
I hoped that there is a way to simply do it by a “click” in the GUI…

What exactly happens when i re-import “the bounces”?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 17, 2021, 12:53pm UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/4 "2021-06-17T12:53:15Z")

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Here is the thing:

1. You want to send email to a group of people.
2. You need to ‘group them together’ based on an attribute. There is no such attribute ‘the emails failed last time, but now I fixed them’. So you need to export them and give them an attribute.
3. Once you re-import them, use a tag or something to be able to capture them as a group = a segment.

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**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [June 19, 2021, 2:02pm UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/5 "2021-06-19T14:02:23Z")

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Ah, thanks for pointing that out. So i would simply create a new segment with all clearified (former bounced) contacts. And then duplicate the email and send it out with that new segment? Or could i somehow add the segment to the existing email?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 22, 2021, 11:10am UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/6 "2021-06-22T11:10:50Z")

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You need to duplicate the email. One address can reicieve one segment email only once.

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**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [June 23, 2021, 2:26pm UTC](https://forum.mautic.org/t/how-to-resend-segment-email-to-changed-contacts/19881/7 "2021-06-23T14:26:34Z")

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Aaah! Know i understand 🙂
