# how to solve Expected response code 250 but got code "554", with message "554 Message rejected: Emai **URL:** \ **Category:** Product Support\ **Created:** [November 1, 2016, 6:32am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411 "2016-11-01T06:32:16Z")\ **Posts on this page:** 16\ **Page:** 1

**Author:** ![miniclip](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@miniclip](https://forum.mautic.org/u/miniclip)\ **Post date:** [November 1, 2016, 6:32am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/1 "2016-11-01T06:32:16Z")

how to solve Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. i can not verify every single subscriber by amazon ses please help me Failed to send to [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com): Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) " Log data: ++ Starting Swift\_Transport\_EsmtpTransport \<\< 220 [http://email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1737464811 m43tq3hbH78vqMNqaQwe \>\> EHLO monsterz.in \<\< [http://250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok \>\> STARTTLS \<\< 220 Ready to start TLS \>\> EHLO monsterz.in \<\< [http://250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok \>\> AUTH LOGIN \<\< 334 VXNlcm5hbWU6 \>\> QUtJQUpJRkZGQ0o1RkxJMlc3VFE= \<\< 334 UGFzc3dvcmQ6 \>\> QXN4ZGczcm9UYjJKNXVLdW96WTRhQXJ2ZjdwZ1h5YjQ2Y2REN3A0cm5teTg= \<\< 235 Authentication successful. ++ Swift\_Transport\_EsmtpTransport started \>\> MAIL FROM: \<\< 250 Ok \>\> RCPT TO: \<\< 250 Ok \>\> DATA \<\< 354 End data with . \>\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) " (code: 554) Devbrat Sharma please check the error ---

**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\ **Post date:** [November 1, 2016, 8:47am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/3 "2016-11-01T08:47:54Z")

Look here: [https://www.mautic.org/community/index.php/871-issue-with-amazon-ses/0](https://www.mautic.org/community/index.php/871-issue-with-amazon-ses/0) ---

**Author:** ![danwaterloo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/danwaterloo/32/77_2.png) [@danwaterloo](https://forum.mautic.org/u/danwaterloo)\ **Post date:** [November 1, 2016, 11:51am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/4 "2016-11-01T11:51:40Z")

Here’s the error you are getting, from SES: > [@](#): > > 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) To use amazon ses, you need to verify the ‘from’ address. To do that, log into your SES account. Click on the “Email Addresses” menu on the left. Click on the “Verify a New Email Address” on the top. Enter the address you would like to use as the ‘From’ address SES will send an email to that address. (in your case ‘davidfoad51@gmail.com’) Check your mail in your [davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) account. Open the email from SES, and click on the link. (This verifies to SES that you have permission to use that email address in the 'From" part of the header.) Now resend your email from Mautic, and it will be accept and processed by SES. ---

**Author:** ![miniclip](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@miniclip](https://forum.mautic.org/u/miniclip)\ **Post date:** [November 2, 2016, 5:28pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/5 "2016-11-02T17:28:25Z")

[davidfoad51@gmail.com](mailto:davidfoad51@gmail.com) this is not my sending email is this one the subscriber i want to send them my not by them so why i need to verify every single subscriber email id by my amazon ses sir ---

**Author:** ![miniclip](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@miniclip](https://forum.mautic.org/u/miniclip)\ **Post date:** [November 4, 2016, 8:47pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/6 "2016-11-04T20:47:37Z")

please help me to solve the problem ---

**Author:** ![jimhill10](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jimhill10/32/222_2.png) [@jimhill10](https://forum.mautic.org/u/jimhill10)\ **Post date:** [December 12, 2017, 2:04pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/7 "2017-12-12T14:04:29Z")

Me too. The SES email is the sender identity, not the recipient. This was a lot of work to get SES going and now I am unable to send to emails not on the verified list. I must be missing something. ---

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 2:31pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/8 "2017-12-12T14:31:50Z")

@jimhill10 What is your mautic version ? Where you install mautic? Your mautic self hosted or cloud? Have you set up cron jobs ? ---

**Author:** ![jimhill10](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jimhill10/32/222_2.png) [@jimhill10](https://forum.mautic.org/u/jimhill10)\ **Post date:** [December 12, 2017, 2:43pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/9 "2017-12-12T14:43:13Z")

Thanks for looking into this. This is self hosted, Mautic v2.12.0. PHP 7.1. I just upgraded manually yesterday from the previous dot release. Yes, all CRON jobs are working and set up fine. It all worked great on the previous version. Amazon SES is attempting to send the mail using the recipient address, not the specified sender. I can send a test email just fine from the configuration panel. But when I go to contacts and select contact with email "jimhill10@gmail.com" and send them an email I get this error from SES, which also shows in the Mautic system log. Failed to send to [jimhill10@gmail.com](mailto:jimhill10@gmail.com): Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " ---

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 2:48pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/10 "2017-12-12T14:48:10Z")

@jimhill10 email setting and configuration din’t set it up properly ,where i can get access ? ---

**Author:** ![jimhill10](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jimhill10/32/222_2.png) [@jimhill10](https://forum.mautic.org/u/jimhill10)\ **Post date:** [December 12, 2017, 2:49pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/11 "2017-12-12T14:49:43Z")

Here is the log from just now. I tried to send to two contacts. Like I said, this was all working before the upgrade. [2017-12-12 08:50:43] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [bonanzawizard@yahoo.com](mailto:bonanzawizard@yahoo.com) " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> STARTTLS \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> AUTH LOGIN \<\> QUtJQUlWTjRLTFpEU1NSRUJXUUE= \<\> QW9OZEFJQzQxcTduc0h0bXJLd2RlVFNGaHZyZmNQM2lhU1FVUllBVVgvQ3g= \<\> MAIL FROM: \<\> RCPT TO: \<\> DATA \<\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [bonanzawizard@yahoo.com](mailto:bonanzawizard@yahoo.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [bonanzawizard@yahoo.com](mailto:bonanzawizard@yahoo.com) " (code: 554) (send); [bonanzawizard@yahoo.com](mailto:bonanzawizard@yahoo.com) [] [] [2017-12-12 08:55:54] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> STARTTLS \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> AUTH LOGIN \<\> QUtJQUlWTjRLTFpEU1NSRUJXUUE= \<\> QW9OZEFJQzQxcTduc0h0bXJLd2RlVFNGaHZyZmNQM2lhU1FVUllBVVgvQ3g= \<\> MAIL FROM: \<\> RCPT TO: \<\> DATA \<\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " (code: 554) (send); [jimhill10@gmail.com](mailto:jimhill10@gmail.com) [] [] [2017-12-12 09:03:09] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> STARTTLS \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> AUTH LOGIN \<\> QUtJQUlWTjRLTFpEU1NSRUJXUUE= \<\> QW9OZEFJQzQxcTduc0h0bXJLd2RlVFNGaHZyZmNQM2lhU1FVUllBVVgvQ3g= \<\> MAIL FROM: \<\> RCPT TO: \<\> DATA \<\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " (code: 554) (send); [jimhill10@gmail.com](mailto:jimhill10@gmail.com) [] [] [2017-12-12 09:26:55] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> STARTTLS \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> AUTH LOGIN \<\> QUtJQUlWTjRLTFpEU1NSRUJXUUE= \<\> QW9OZEFJQzQxcTduc0h0bXJLd2RlVFNGaHZyZmNQM2lhU1FVUllBVVgvQ3g= \<\> MAIL FROM: \<\> RCPT TO: \<\> DATA \<\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " (code: 554) (send); [jimhill10@gmail.com](mailto:jimhill10@gmail.com) [] [] [2017-12-12 09:27:40] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> STARTTLS \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> AUTH LOGIN \<\> QUtJQUlWTjRLTFpEU1NSRUJXUUE= \<\> QW9OZEFJQzQxcTduc0h0bXJLd2RlVFNGaHZyZmNQM2lhU1FVUllBVVgvQ3g= \<\> MAIL FROM: \<\> RCPT TO: \<\> DATA \<\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " (code: 554) (send); [jimhill10@gmail.com](mailto:jimhill10@gmail.com) [] [] [2017-12-12 09:28:40] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " Log data: ++ Starting MauticEmailBundleSwiftmailerTransportAmazonTransport \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> STARTTLS \<\> EHLO [learn.ufcinc.com](http://learn.ufcinc.com) \<\> AUTH LOGIN \<\> QUtJQUlWTjRLTFpEU1NSRUJXUUE= \<\> QW9OZEFJQzQxcTduc0h0bXJLd2RlVFNGaHZyZmNQM2lhU1FVUllBVVgvQ3g= \<\> MAIL FROM: \<\> RCPT TO: \<\> DATA \<\> . \<\< 554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: [jimhill10@gmail.com](mailto:jimhill10@gmail.com) " (code: 554) (send); [jimhill10@gmail.com](mailto:jimhill10@gmail.com) [] [] ---

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 2:51pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/12 "2017-12-12T14:51:52Z")

@jimhill10 how did you updated ? ---

**Author:** ![sudarshan](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@sudarshan](https://forum.mautic.org/u/sudarshan)\ **Post date:** [January 12, 2018, 6:54am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/13 "2018-01-12T06:54:12Z")

Can you confirm that your Amazon SES account is out of sandbox? ---

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 13, 2018, 2:32am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/14 "2018-01-13T02:32:12Z")

check your domain email is is verfified with AWS and i also would like to tell you mautic does not support gmail email id. ---

**Author:** ![deejames](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deejames/32/677_2.png) [@deejames](https://forum.mautic.org/u/deejames)\ **Post date:** [April 10, 2020, 7:31am UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/15 "2020-04-10T07:31:55Z")

> [@Elenchus](#): > > 871 Did you find a solution to this problem. As I am having the same issue. (Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified.) The email is being sent from the contact and saying it is not verified. I am sending the contact an email. There would be no way for me to verify the contact email address. ---

**Author:** ![daveusername](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/daveusername/32/3730_2.png) [@daveusername](https://forum.mautic.org/u/daveusername)\ **Post date:** [November 9, 2020, 5:35pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411/16 "2020-11-09T17:35:00Z")

> [@deejames](#): > > (Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified.) While you are in the AWS sandbox, you can only send emails TO addresses that have been verified. The Mautic “Send test email” button sends a test email to the currently logged in user. Make sure that user’s email address is an SES verified email and not the default “[user@example.com](mailto:user@example.com)”.