# How to use Social Monitoring

**URL:** <https://forum.mautic.org/t/how-to-use-social-monitoring/7809>\
**Category:** Product Support\
**Created:** [March 6, 2017, 9:46am UTC](https://forum.mautic.org/t/how-to-use-social-monitoring/7809 "2017-03-06T09:46:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![eknimation](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/eknimation/32/165_2.png) [@eknimation](https://forum.mautic.org/u/eknimation)\
**Post date:** [March 6, 2017, 9:46am UTC](https://forum.mautic.org/t/how-to-use-social-monitoring/7809/1 "2017-03-06T09:46:25Z")

</div>

Hi there.  
  
  
  
I am very excite with this feature. I try to configure [cron](https://mautic.org/docs/en/setup/cron_jobs.html), [twitter plug-in](https://mautic.org/docs/en/plugins/twitter.html) and [social monitoring](https://mautic.org/docs/en/social-monitoring/index.html).  
  
  
  
Then it’s not work for me. I installed version 2.6.1  
  
This is my step.

1. I create new monitor by hashtag  
  
 ![](http://appmoro.com/imagestore/mautic/social1.JPG)  
  
  
  
  
2. After I click save&close button I found this error in console  
  
 ![](http://appmoro.com/imagestore/mautic/social2.JPG)  
  
  
  
  
3. I see progress loading for a long time  
  
 ![](http://appmoro.com/imagestore/mautic/social3.JPG)  
  
  
  
  
4. When I close and came back again I see error below  
  
 ![](http://appmoro.com/imagestore/mautic/social4.JPG)  
  
  
  
  
5. But there are contacts in segment page  
  
 ![](http://appmoro.com/imagestore/mautic/social5.JPG)  
  
  
  
  
6. empty e-mail in contact  
  
 ![](http://appmoro.com/imagestore/mautic/social6.JPG)  
  
  
  
  
  
How to do if I need e-mail contact ?

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<div class="post-metadata">

**Author:** ![eknimation](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/eknimation/32/165_2.png) [@eknimation](https://forum.mautic.org/u/eknimation)\
**Post date:** [March 6, 2017, 9:46am UTC](https://forum.mautic.org/t/how-to-use-social-monitoring/7809/2 "2017-03-06T09:46:25Z")

</div>

Hi there.

I am very excite with this feature. I try to configure [cron](https://mautic.org/docs/en/setup/cron_jobs.html), [twitter plug-in](https://mautic.org/docs/en/plugins/twitter.html) and [social monitoring](https://mautic.org/docs/en/social-monitoring/index.html).

Then it’s not work for me. I installed version 2.6.1  
This is my step.

1. I create new monitor by hashtag  
 ![](http://appmoro.com/imagestore/mautic/social1.JPG)

2. After I click save&close button I found this error in console  
 ![](http://appmoro.com/imagestore/mautic/social2.JPG)

3. I see progress loading for a long time  
 ![](http://appmoro.com/imagestore/mautic/social3.JPG)

4. When I close and came back again I see error below  
 ![](http://appmoro.com/imagestore/mautic/social4.JPG)

5. But there are contacts in segment page  
 ![](http://appmoro.com/imagestore/mautic/social5.JPG)

6. empty e-mail in contact  
 ![](http://appmoro.com/imagestore/mautic/social6.JPG)

How to do if I need e-mail contact ?

---

<div class="post-metadata">

**Author:** ![indygamer](https://avatars.discourse-cdn.com/v4/letter/i/65b543/32.png) [@indygamer](https://forum.mautic.org/u/indygamer)\
**Post date:** [April 4, 2017, 12:03pm UTC](https://forum.mautic.org/t/how-to-use-social-monitoring/7809/3 "2017-04-04T12:03:41Z")

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Any progress on this? @eknimation

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<div class="post-metadata">

**Author:** ![eknimation](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/eknimation/32/165_2.png) [@eknimation](https://forum.mautic.org/u/eknimation)\
**Post date:** [April 12, 2017, 8:29am UTC](https://forum.mautic.org/t/how-to-use-social-monitoring/7809/4 "2017-04-12T08:29:59Z")

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Many thanks to @MxyzptlkFishStix