# HTTP 500 error on clean Mautic install **URL:** \ **Category:** Product Support\ **Created:** [April 5, 2017, 12:30pm UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115 "2017-04-05T12:30:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Beemerang](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@Beemerang](https://forum.mautic.org/u/Beemerang)\ **Post date:** [April 5, 2017, 12:30pm UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115/1 "2017-04-05T12:30:27Z")
Hi All, This is the 3rd time that I’m trying to install Mautic after 2 unsuccessful previous attempts. I’m ready to throw in the towel if someone can’t help me. I’m installing on an Apache server, with PHP 5.6. I’ve installed to the domain/marketing folder. I’ve confirmed that all files have uploaded correctly. When I try to access that folder after the upload completes, I get an HTP 500 error. Can anyone tell me where I’m going wrong? Please! Cheers, Beemerang ---
**Author:** ![Beemerang](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@Beemerang](https://forum.mautic.org/u/Beemerang)\ **Post date:** [April 5, 2017, 12:30pm UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115/2 "2017-04-05T12:30:27Z")
Hi All, This is the 3rd time that I’m trying to install Mautic after 2 unsuccessful previous attempts. I’m ready to throw in the towel if someone can’t help me. I’m installing on an Apache server, with PHP 5.6. I’ve installed to the domain/marketing folder. I’ve confirmed that all files have uploaded correctly. When I try to access that folder after the upload completes, I get an HTP 500 error. Can anyone tell me where I’m going wrong? Please! Cheers, Beemerang ---
**Author:** ![Beemerang](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@Beemerang](https://forum.mautic.org/u/Beemerang)\ **Post date:** [April 5, 2017, 1:04pm UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115/3 "2017-04-05T13:04:48Z")
[quote=21888:@MxyzptlkFishStix]Shared or VPS/Dedicated? PHP Version higher than 5.6.19?[/quote] Hi MxyzptlkFishStix , thanks for the reply! I’m on Falcoda’s shared hosting plan. I just tested for the PHP version and it actually returns 5.3.28 despite setting it to 5.6 in cPanel! I’ll take it up with my hosting provider but I guess this is the issue? ---
**Author:** ![Beemerang](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@Beemerang](https://forum.mautic.org/u/Beemerang)\ **Post date:** [April 5, 2017, 1:17pm UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115/4 "2017-04-05T13:17:15Z")
Thanks again mate, stupid error on my part. I appreciate the help. ---
**Author:** ![ank](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@ank](https://forum.mautic.org/u/ank)\ **Post date:** [April 6, 2017, 9:56am UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115/5 "2017-04-06T09:56:53Z")
Hi All, I am installing mautic, I get below error. I have added ‘always\_populate\_raw\_post\_data = -1’ in php.ini file PHP version 5.6.x requires the PHP configuration directive always\_populate\_raw\_post\_data be set to -1. This is handled automatically by the .htaccess file when using Apache and mod\_php5, but must be set manually in php.ini for other server configurations. Please add ‘always\_populate\_raw\_post\_data = -1’ to your php.ini and restart your web server. ---
**Author:** ![jribeiro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jribeiro/32/1003_2.png) [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Post date:** [June 16, 2020, 6:37am UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115/6 "2020-06-16T06:37:39Z")
Hi Just in case I can help someone. I have tried to install Mautic in a clean environment. Uploaded the version 2.16.2 with PHP 7.3 and received an error HTTP 500. No messages in the log. As my website was a multisite domain I have uploaded in a site that I had inactive and now works fine and received the first installation screen. It seems that Mautic does not work in a multisite domain belonging other.