# Https://mautic-installation.com/api Not working **URL:** \ **Category:** Mautic 3 - Install/Upgrade Support\ **Tags:** development\ **Created:** [April 25, 2021, 7:41am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168 "2021-04-25T07:41:17Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 25, 2021, 7:41am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/1 "2021-04-25T07:41:17Z")
Hello, When I am trying to enter URL https://my\_mutic\_installation.com/api it shows me this error “{“errors”:[{“message”:“API authorization denied.”,“code”:401,“type”:“access\_denied”}]}” and nothing else ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8b30760463c23fabc76c1658f59d5d1192fd596a.png) Am I missing something ? ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 27, 2021, 6:06am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/3 "2021-04-27T06:06:20Z")
Hello this is my mautic installation URL [https://favcy123.mautic.net/api](https://favcy123.mautic.net/api) can someone pl help out here ? Thanks A ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 27, 2021, 10:24am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/4 "2021-04-27T10:24:01Z")
If you have an authorisation issue with attempting a simple API access (using login and psw), make sure API is turned on in Settings / Config / Api Settings. Don’t forget to rebuild your cache afterwards! Joey ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 27, 2021, 10:26am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/5 "2021-04-27T10:26:38Z")
Hi Joey I just wanted to see if my url is working on or [Https://favcy123.mautic.net/api](Https://favcy123.mautic.net/api) but it shows “{“errors”:[{“message”:“API authorization denied.”,“code”:401,“type”:“access\_denied”}]}” my API settings is enabled in coinfiguration. ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 27, 2021, 10:27am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/6 "2021-04-27T10:27:08Z")
> [@joeyk](#): > > Don’t forget to rebuild your cache afterwards! Also Joey can you please tell me command to rebuild cache Thanks A ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 27, 2021, 10:30am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/7 "2021-04-27T10:30:07Z")
Hi, php /pathtomautic/bin/console cache:clear in case you need more commands regarding rebuilding the cache, you can see all the commands here: > **[Command Line Interface (CLI) commands](https://docs.mautic.org/en/troubleshooting/command-line-tools-cli)** > > . Sometimes you may need to use the command line (CLI) with Mautic. Here follows a list of the CLI commands that can be used.You can find this list (and others for example commands relating to Doctrine and other vendors) by typing. bin/console. at... ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 27, 2021, 10:43am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/8 "2021-04-27T10:43:25Z")
> [@joeyk](#): > > php /pathtomautic/bin/console cache:clear Thanks Joey for the update. I ran that command and checked again with that link. still not working… Thanks A ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 28, 2021, 3:59am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/9 "2021-04-28T03:59:18Z")
Hi Joey dont know how Text option disappeared from Channels drop down. Any hints how it got disappeared by its own ? Thanks A ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 28, 2021, 5:29am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/10 "2021-04-28T05:29:49Z")
Check this: [https://docs.acquia.com/campaign-studio/settings/plugins/twilio-plugin-setup/](https://docs.acquia.com/campaign-studio/settings/plugins/twilio-plugin-setup/) ---
**Author:** ![ashishajmani](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishajmani/32/608_2.png) [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Post date:** [April 28, 2021, 5:47am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168/11 "2021-04-28T05:47:36Z")
Thanks Joey. enabled Plugin for Twilio. its appearing now…thanks for quick response.