# I am not able to install Mautic 3.0 via FTP - problem with permissions?

**URL:** <https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988>\
**Category:** Mautic 3 - Install/Upgrade Support\
**Created:** [June 27, 2020, 2:58am UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988 "2020-06-27T02:58:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bajola](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bajola/32/2790_2.png) [@bajola](https://forum.mautic.org/u/bajola)\
**Post date:** [June 27, 2020, 2:58am UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988/1 "2020-06-27T02:58:44Z")

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**Your software**  
_My PHP version is_ : **7.3.19-1+0** ~20200612.60+debian9~1.gbp6c8fe1  
_My MySQL version is_: **10.1.44-MariaDB** -0+deb9u1 - Debian 9.11

**Installing Errors**  
_I am installing_: **Mautic 3.0**  
_Installing via_: **web (FTP)**

_These errors are showing in the installer_ :

## The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

#### System administrators, check server logs for errors.

_These errors are showing in the Mautic log_ :  
I don´t know where is the Mautic log exactly, but there is no log in the var/logs and no errors on the server

**Your problem**  
I am not able to install Mautic 3.0 via FTP

_Steps I have tried to fix the problem_ :

I followed these instructions [https://docs.mautic.org/en/setup/getting-started](https://docs.mautic.org/en/setup/getting-started) , but I didn´t know, how to change the permissions (I am not a programmer or developer), so I asked my VPS provider to do it, they did it but the error still persists. We have noticed that the dictionary structure is different than in the instructions.

Thank you for your help

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [June 27, 2020, 9:29am UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988/2 "2020-06-27T09:29:08Z")

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Hi there,

As a starting point:

> [@bajola](#):
>
> _My MySQL version is_ : **10.1.44-MariaDB** -0+deb9u1 - Debian 9.11

You need to update your MariaDB version.

Please see the minimum requirements here: [Requirements - Mautic Community](https://www.mautic.org/download/requirements) - 10.2 is the minimum for Mautic 3.x.

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**Author:** ![bajola](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bajola/32/2790_2.png) [@bajola](https://forum.mautic.org/u/bajola)\
**Post date:** [July 3, 2020, 1:59am UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988/3 "2020-07-03T01:59:45Z")

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Hi, I can´t confirm if this was the cause, because I would have to migrate to a new server to update the MariadDB which I am not gonna do anytime soon, so I am gonna stick with the old version of Mautic for now. Anyway thank you 😉

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [July 3, 2020, 6:27pm UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988/4 "2020-07-03T18:27:48Z")

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