# I can't access the configuration page on my mautic install. When I try to access s/config/edit page. I get a 500 error **URL:** \ **Category:** Product Support\ **Created:** [April 11, 2021, 2:04pm UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960 "2021-04-11T14:04:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kgermann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kgermann/32/560_2.png) [@kgermann](https://forum.mautic.org/u/kgermann)\ **Post date:** [April 11, 2021, 2:04pm UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960/1 "2021-04-11T14:04:25Z")
**Your software** My Mautic version is: 3.3.2 My PHP version is: 7.4 My Database type and version is: MySql 15.1 **Your problem** My problem is: I can’t access the s/config/edit page. I get a 500 error. I checked the logs. No errors. I checked permissions. Permissions are good. I need help. Please! All the other pages work fine. These errors are showing in the log: no errors in logs Steps I have tried to fix the problem: I set permissions. cd $MAUTIC\_HOME mkdir app/spool/ find . -type d -exec chmod 755 {} ; find . -type f -exec chmod 644 {} ; chmod -R g+w app/cache/ chmod -R g+w app/logs/ chmod -R g+w app/config/ chmod -R g+w media/files/ chmod -R g+w media/images/ chmod -R g+w translations/ chmod -R g+w app/spool/ chmod -R g+w themes chown -R mautic:mautic . ---
**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\ **Post date:** [April 11, 2021, 4:52pm UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960/2 "2021-04-11T16:52:13Z")
**console cache:clear** via ssh ---
**Author:** ![kgermann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kgermann/32/560_2.png) [@kgermann](https://forum.mautic.org/u/kgermann)\ **Post date:** [April 11, 2021, 5:22pm UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960/3 "2021-04-11T17:22:19Z")
I tried that. I tried manually clearing var/cache/\* as well. I click on gear. It never opens the configuration page s/config/edit page. I will get 500 error. No errors in the logs I can see. ---
**Author:** ![kgermann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kgermann/32/560_2.png) [@kgermann](https://forum.mautic.org/u/kgermann)\ **Post date:** [April 11, 2021, 11:36pm UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960/4 "2021-04-11T23:36:29Z")
The only error I see is an FCGID warning about the time I am trying to access the configuration page. I tried to google that error message. Nothing comes up. ---
**Author:** ![kgermann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kgermann/32/560_2.png) [@kgermann](https://forum.mautic.org/u/kgermann)\ **Post date:** [April 12, 2021, 1:47am UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960/5 "2021-04-12T01:47:39Z")
[Sun Apr 11 21:44:49.355784 2021] [fcgid:warn] [pid 17774] mod\_fcgid: process 2191 graceful kill fail, sending SIGKILL [Sun Apr 11 21:47:07.985892 2021] [fcgid:warn] [pid 17774] mod\_fcgid: process 2729 graceful kill fail, sending SIGKILL [Sun Apr 11 21:47:13.991082 2021] [fcgid:warn] [pid 17774] mod\_fcgid: process 2730 graceful kill fail, sending SIGKILL ---
**Author:** ![kgermann](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kgermann/32/560_2.png) [@kgermann](https://forum.mautic.org/u/kgermann)\ **Post date:** [April 12, 2021, 2:07am UTC](https://forum.mautic.org/t/i-cant-access-the-configuration-page-on-my-mautic-install-when-i-try-to-access-s-config-edit-page-i-get-a-500-error/18960/6 "2021-04-12T02:07:03Z")
I fixed the issue by zeroing out the data in the local.php file for monitored mail. That was the last change I made to the configuration. Once I zero’d out these values. Configuration page is accessible again. Not sure if this is a bug or not.‘monitored\_email’ =\> array ( ‘general’ =\> array ( ‘address’ =\> ‘’, ‘host’ =\> ‘’, ‘port’ =\> ‘’, ‘encryption’ =\> ‘’, ‘user’ =\> ‘’, ‘password’ =\> ‘’, ‘use\_attachments’ =\> ‘’, ),