# I get error when upgrading to 3 version

**URL:** <https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278>\
**Category:** Mautic 3 - Install/Upgrade Support\
**Created:** [September 25, 2020, 3:26pm UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278 "2020-09-25T15:26:38Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [September 25, 2020, 3:26pm UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278/1 "2020-09-25T15:26:38Z")

</div>

**Your software**  
_My PHP version is_ :7.3  
_My MySQL/MariaDB version is_ (delete as applicable): MySQL/MariaDB version 5. 6 on shared hosting

**Updating/Installing Errors**  
_I am_ (delete as applicable): Installing / Updating  
_Upgrading/installing via_ (delete as applicable) : Web / Command Line

_These errors are showing in the installer_ :

- Your MySQL/MariaDB version is not supported. You need at least MySQL 5.7.14 or MariaDB 10.2 in order to run Mautic 3.

_These errors are showing in the Mautic log_ :

_These errors are showing in the upgrade\_log.txt file (located in the root of your Mautic instance when an upgrade has been attempted - ensure you remove or redact any sensitive data such as domain names in the file path)_ :

**Your problem**  
_My problem is_ :

_Steps I have tried to fix the problem_ : called host, they said mysql is 5.6 on shared and they cant upgrade it…cause it is shared

---

<div class="post-metadata">

**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [September 25, 2020, 4:48pm UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278/2 "2020-09-25T16:48:27Z")

</div>

Another option you have is to get a VPS or a dedicated server (recommended), or find another shared hosting that has an upgraded MySQL. There is nothing much you can do about it.

---

<div class="post-metadata">

**Author:** ![rotorfido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rotorfido/32/580_2.png) [@rotorfido](https://forum.mautic.org/u/rotorfido)\
**Post date:** [September 25, 2020, 5:02pm UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278/3 "2020-09-25T17:02:37Z")

</div>

Can I just run it in 2.6 version for ever…and not upgrade?

---

<div class="post-metadata">

**Author:** ![marcink](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/marcink/32/2157_2.png) [@marcink](https://forum.mautic.org/u/marcink)\
**Post date:** [October 19, 2020, 7:01pm UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278/4 "2020-10-19T19:01:35Z")

</div>

What are the limitations of MySQL in version 5.5.65, that Mautic 3.0 can’t be installed/upgraded over it?

---

<div class="post-metadata">

**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [October 20, 2020, 2:35am UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278/5 "2020-10-20T02:35:13Z")

</div>

When a software recommends at least a specific version of another dependable program, it means it relies on a set or a couple of features that is only designed to work with that version or later.

It doesn’t mean it won’t work, but it just won’t function accordingly, and if a proper check is in place, it won’t even let you get pass.

Sometimes, it might be that the older version of the dependable program is vulnerable.