# I have some issues to update from 4.1.0 **URL:** \ **Category:** Mautic 5 Install/Upgrade Support\ **Created:** [January 12, 2024, 5:49pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477 "2024-01-12T17:49:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![funkman733](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/funkman733/32/9158_2.png) [@funkman733](https://forum.mautic.org/u/funkman733)\ **Post date:** [January 12, 2024, 5:49pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/1 "2024-01-12T17:49:33Z")
**Your software** My Mautic version is: 4.1.0 My PHP version is: 7.4.33 My Database type and version is: 10.6.16-MariaDB-cll-lve-log **Your problem** My problem is: that I have some issues updating from the 4.1.0 version to other new versions These errors are showing in the log: not Steps I have tried to fix the problem: I tried to update using Mautic Notifications to update to 4.4.10 version and also using the command line. After the process, I have the “403 forbidden” message error, and I need to restore the backup of the Mautic 4.1.0 folder. The site is [https://marketing.inonda.tv](https://marketing.inonda.tv) Can someone help me to update? ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [January 12, 2024, 6:04pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/2 "2024-01-12T18:04:00Z")
Hi there, Please do not use the notifications bell to update follow the docs here: [https://docs.mautic.org/en/5.x/getting\_started/how\_to\_update\_mautic.html#updating-at-the-command-line-non-composer-based-installations](https://docs.mautic.org/en/5.x/getting_started/how_to_update_mautic.html#updating-at-the-command-line-non-composer-based-installations) Please ensure you’re not causing issues with your file and folder ownerships by updating with a different user to the one that Mautic / Apache uses - if so, you might need to check these docs: [https://docs.mautic.org/en/5.x/troubleshooting/file\_ownership\_permissions.html](https://docs.mautic.org/en/5.x/troubleshooting/file_ownership_permissions.html) ---
**Author:** ![funkman733](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/funkman733/32/9158_2.png) [@funkman733](https://forum.mautic.org/u/funkman733)\ **Post date:** [January 12, 2024, 6:34pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/3 "2024-01-12T18:34:47Z")
Thank you but I have also tried to update using the command line, but I have also the 403 issue… I have tried to follow the file ownership permission guide, but at the command line “groups apache\_user - where apache\_user” I have this message “groups: apache\_user: no such user” There are other processes that can I follow? From Github I have downloaded the zip of the 5.0.1 version folder update ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [January 12, 2024, 6:40pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/4 "2024-01-12T18:40:31Z")
Hi there, > [@funkman733](#): > > “groups: apache\_user: no such user” The important part of the documentation there would be: > where apache\_user is **the user you identified from the first step above** That step being: > ps aux | grep apache2 I’d bet it’s not called apache\_user but something like www-data or similar. ---
**Author:** ![funkman733](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/funkman733/32/9158_2.png) [@funkman733](https://forum.mautic.org/u/funkman733)\ **Post date:** [January 12, 2024, 6:44pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/5 "2024-01-12T18:44:52Z")
ok, at > ps aux | grep apache2 I have > XXXgljgl 1438104 0.0 0.0 112812 980 pts/0 S+ 19:28 0:00 grep --color=auto apache2 ---
**Author:** ![funkman733](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/funkman733/32/9158_2.png) [@funkman733](https://forum.mautic.org/u/funkman733)\ **Post date:** [January 17, 2024, 3:15pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/6 "2024-01-17T15:15:06Z")
Can someone help me update Mautic to the latest version from 4.1.0 version? ---
**Author:** ![funkman733](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/funkman733/32/9158_2.png) [@funkman733](https://forum.mautic.org/u/funkman733)\ **Post date:** [February 21, 2024, 5:46pm UTC](https://forum.mautic.org/t/i-have-some-issues-to-update-from-4-1-0/30477/7 "2024-02-21T17:46:31Z")
Hi, I have tried the following solution to update from 4.1.0 to 4.4.11, after the .htaccess edit I didn’t the 403 forbidden error message, but I have another error message that I cannot display the login form… > > > \### Mautic Version > > 4.2.x series > > \### PHP version > > 7.4.27 > > \### What brow…sers are you seeing the problem on? > > Firefox, Chrome > > \### What happened? > > After performing an upgrade, the site reports an error 403, forbidden. > > We upgrade via command line and clear cache and clean permissions as part of the process. > > This maybe server specific, but this line in the HTACCESS > > https://github.com/mautic/mautic/blob/4.2.0/.htaccess > > \`\`\` > \# Apache 2.4+ > \ > # Deny access via HTTP requests to all PHP files. > \ > Require all denied > \ > \`\`\` > > Causes the issue, by commenting out > > \`\`\` > \ > Require all denied > \ > \`\`\` > > The site loads again. > > Prior to this verison 4.1.2 Worked with this in the htaccess file. > > \### How can we reproduce this issue? > > Server > Ubunto 18.04.4 LTS > Server API | FPM/FastCGI > MariaDB > 1:10.2.43+maria~bionic > Apache > 2.4.52-1+ubuntu18.04+1 > NGiNX > 1.19.9-1+ubuntu18.04+1 > > Not sure if this is important, but we have mautic in a subfolder off the domain > eg: domain.com/mautic/ > > \### Relevant log output > > \`\`\`shell > n/a > \`\`\` > > > \### Code of Conduct > > \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct