# I use gmail to check the bounce but it doesn't work

**URL:** https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316
**Category:** Product Support
**Created:** [December 5, 2022, 1:28pm UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316 "2022-12-05T13:28:36Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![yumemiex](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yumemiex/32/8832_2.png) [@yumemiex](https://forum.mautic.org/u/yumemiex)
#### Post date: [December 5, 2022, 1:28pm UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316/1 "2022-12-05T13:28:36Z")

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**Your software**  
My Mautic version is:4  
My PHP version is:  
My Database type and version is:

**Your problem**  
My problem is: I use Gmail to check the mail bounce but it doesn’t work, my SMTP and IMAP are both success, and I use the imap account same as SMTP account,still doesn’t work how can I fix this problem?friend  
Steps I have tried to fix the problem:

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### Author: ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)
#### Post date: [December 5, 2022, 6:12pm UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316/2 "2022-12-05T18:12:25Z")

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do you have the cronjob setup to fetch bounced mails ?

Have you enabled gmail to allow this type of connection - I remember trying to do this a long time ago and had to go to gmail to allow a specific connection

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### Author: ![yumemiex](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yumemiex/32/8832_2.png) [@yumemiex](https://forum.mautic.org/u/yumemiex)
#### Post date: [December 6, 2022, 1:06am UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316/3 "2022-12-06T01:06:50Z")

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yes,i have set fetch in cronjob like documents:  
This command:php /path/to/mautic/bin/console mautic:email:fetch

also i already allow imap input on gmail,maybe you are saying other settings

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### Author: ![yumemiex](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yumemiex/32/8832_2.png) [@yumemiex](https://forum.mautic.org/u/yumemiex)
#### Post date: [December 7, 2022, 1:07am UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316/4 "2022-12-07T01:07:01Z")

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well i want to know bounce rate,seems it can’t work

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### Author: ![allweather](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/allweather/32/11325_2.png) [@allweather](https://forum.mautic.org/u/allweather)
#### Post date: [April 24, 2024, 2:42pm UTC](https://forum.mautic.org/t/i-use-gmail-to-check-the-bounce-but-it-doesnt-work/26316/5 "2024-04-24T14:42:05Z")

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hie. did you manage to solve this problem? Im facing the same problem