# Icon missing **URL:** \ **Category:** Design\ **Tags:** development\ **Created:** [September 17, 2020, 10:49am UTC](https://forum.mautic.org/t/icon-missing/16155 "2020-09-17T10:49:10Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\ **Post date:** [September 17, 2020, 10:49am UTC](https://forum.mautic.org/t/icon-missing/16155/1 "2020-09-17T10:49:10Z")
I just logged in for the first time to mautic. all new to me. There seems to be another icon missing (beside the missing icon on the installation page). On the top right right corner in the bar, next to my user / admin name the icon is missing. Screenshot: ![Screenshot 2020-09-17 at 12.42.15](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/aafc118be8cf6921327f77398acb0d97112e65c4.png) mautic ver. 3.1.0 (git download) php 7.3 CentOS 8.2 ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 17, 2020, 5:42pm UTC](https://forum.mautic.org/t/icon-missing/16155/2 "2020-09-17T17:42:07Z")
That is your gravatar. For me it’s coming and going. ---
**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\ **Post date:** [September 20, 2020, 1:13pm UTC](https://forum.mautic.org/t/icon-missing/16155/3 "2020-09-20T13:13:17Z")
not sure what you mean with “… it’s coming and going.” It looks like i’ve got permission troubles, since the gravatar is NOT showing up. that’s NOT my gravatar. I’ve tried these commands: ```auto find . -type f -not -perm 644 -exec chmod 644 {} + find . -type d -not -perm 644 -exec chmod 755 {} + chmod -R g+w var/cache/ var/logs/ app/config/ chmod -R g+w media/files/ media/images/ translations/ rm -rf var/cache/* ``` mentioned here: > **[File ownership and permissions](https://docs.mautic.org/en/troubleshooting/file-ownership-and-permissions)** > > . If you experience errors like the following:. mautic.WARNING: PHP Warning require(/mautic/var/cache/prod/doctrine/orm/Proxies/CGMauticCategoryBundleEntityCategory.php): failed to open stream: No such file or directory - in file... That doesn’t seem to work. Listing the /media folder for example gives me different settings. Is that correct? > drwxr-xr-x 2 apache apache 4096 Aug 24 19:57 css > drwxr-xr-x 2 apache apache 4096 Aug 24 19:53 dashboards > drwxrwxr-x 2 apache apache 4096 Aug 24 19:53 files > drwxrwxr-x 4 apache apache 4096 Sep 20 14:35 images > drwxr-xr-x 2 apache apache 4096 Aug 24 19:57 js ---
**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\ **Post date:** [September 21, 2020, 12:35pm UTC](https://forum.mautic.org/t/icon-missing/16155/4 "2020-09-21T12:35:46Z")
looks like this is a browser thing. I just logged in with Safari and the icon is showing up. With firefox 80 the icon is not showing up. ---
**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\ **Post date:** [September 22, 2020, 3:49pm UTC](https://forum.mautic.org/t/icon-missing/16155/5 "2020-09-22T15:49:51Z")
I just came across the mautic logs. Thought the httpd logs will show all, learned something new. [Sun Sep 20 15:50:56.289021 2020] [access\_compat:error] [pid 1870:tid 140661010646784] [client 195.234.109.128:62228] AH01797: client denied by server configuration: /var/www/hyperion/media/images/avatar.png For some reason the avatar.png file was not accessable, allthough i executed chown -R apache:apache /var/www/mautic Is the -R option not working 100% ? did I miss something? Anyway, the avatar is now showing up, in firefox and Safari. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 22, 2020, 4:00pm UTC](https://forum.mautic.org/t/icon-missing/16155/6 "2020-09-22T16:00:00Z")
Happened to me 🙂 I told you it’s the avatar 😃