# Image are not showing even tho they did in a test campaign
**URL:** https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012
**Category:** Product Support
**Created:** [April 14, 2021, 12:31pm UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012 "2021-04-14T12:31:11Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 14, 2021, 12:31pm UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/1 "2021-04-14T12:31:11Z")
**Your software**
My Mautic version is: mautic-v3 3.10.102 #15284 SMP
My PHP version is: 7.2.14
My Database type and version is: MariaDB : 10.5.6
Phpmyadmin : 4.8.5
Serveur web : nginx
Number of contact in database : +50K
**My problem is** : images in email campaign are not showing
**Log :** I integrated optimized image in an email campaign
**What I tried to avoid this issue is** :
- do the exact same campaign as a test and the pictures were showing properly
- test with and without link integrated to a picture. Image without a link seems to be better
I don’t understand why in a test mail or a test campaign whitout environment change, the pictures would be showing but not for a real campaign ?
---
### Author:  [@ekke](https://forum.mautic.org/u/ekke)
#### Post date: [April 14, 2021, 1:33pm UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/2 "2021-04-14T13:33:13Z")
Are you using the new Email builder (GrapesJS)?
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### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 15, 2021, 8:52am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/3 "2021-04-15T08:52:54Z")
Hello ekke,
Yes I am using the Grape JS email builder.
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### Author:  [@ekke](https://forum.mautic.org/u/ekke)
#### Post date: [April 15, 2021, 9:37am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/4 "2021-04-15T09:37:47Z")
didn’t check but I think I’ve seen that bug before.
Try this with a new email: Pick a template, save, switch to a different one, then go ahead.
Does that help?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 15, 2021, 11:10am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/5 "2021-04-15T11:10:48Z")
Are you serving the image URL as token?
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### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 16, 2021, 7:06am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/6 "2021-04-16T07:06:08Z")
Thank you ekke for your message I will try it soon
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### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 16, 2021, 7:16am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/7 "2021-04-16T07:16:55Z")
No, I put image with URL so the user can clic on an asset link, then without URL. The only things “attached” to the image would potentially be a tittle and an ALT attribute.
Here is an example of an image inside of a mail in html :
td id=“iyn7g-2”\>
div data-gjs-type=“dynamic-content” data-slot=“dynamicContent” id=“igfzsr” data-param-dec-id=""\>{dynamiccontent=“Dynamic Content 2”}
/div\>
img id=“ibe6z6-2” src=“picture.png”/\>
/td\>
Also, do you think base 64 image could work here as remplacement ?
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 16, 2021, 7:20am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/8 "2021-04-16T07:20:26Z")
> [@zwf](#):
>
> {dynamiccontent=“Dynamic Content 2”}
Hey,
A bit confusing. This is a dynamic content not an image.
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### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 16, 2021, 7:25am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/9 "2021-04-16T07:25:21Z")
Sorry my html didn’t showed properly because of the code tag, I updated it so it would show :
td id=“iyn7g-2”\>
div data-gjs-type=“dynamic-content” data-slot=“dynamicContent” id=“igfzsr” data-param-dec-id=""\>{dynamiccontent=“Dynamic Content 2”}
/div\>
img id=“ibe6z6-2” src=“picture.png”/\>
/td\>
---
### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 16, 2021, 7:48am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/10 "2021-04-16T07:48:13Z")
Are we talking about email campaign? 🙂
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### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 16, 2021, 8:06am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/11 "2021-04-16T08:06:28Z")
yes it’s an extract of the html from an email campaign
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### Author:  [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [April 16, 2021, 9:04am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/12 "2021-04-16T09:04:06Z")
> [@zwf](#):
>
> picture.png
The image source should look like this:
`
`
I mean it should be an URL, not a relative reference.
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### Author:  [@zwf](https://forum.mautic.org/u/zwf)
#### Post date: [April 19, 2021, 9:48am UTC](https://forum.mautic.org/t/image-are-not-showing-even-tho-they-did-in-a-test-campaign/19012/13 "2021-04-19T09:48:49Z")
Yes it’s the answer, thank you Joek.
But why having an image option in the Grape JS builder to import picture directly from computer files ? This is what’s confused me.