# Images exist but are not shown **URL:** \ **Category:** General Discussion\ **Created:** [March 2, 2023, 7:38pm UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230 "2023-03-02T19:38:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![hcavet](https://avatars.discourse-cdn.com/v4/letter/h/da6949/32.png) [@hcavet](https://forum.mautic.org/u/hcavet)\ **Post date:** [March 2, 2023, 7:38pm UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/1 "2023-03-02T19:38:44Z")
I’m having trouble inserting images into the email builder, they always appear broken. They exist on the server but it returns that they don’t exist. I don’t know what to do, if I refer to an external link it appears normally ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f973164eae65515b1762cd72ddaa087e94c8ea07.png) There is another discussion that seems to help, but I don’t understand what was done, the other user’s answers do not appear > [@Images](https://forum.mautic.org/t/images/8303): > > Hi I’m having problems with no images in the builder showing, and they still don’t show on a live page. In the config general section ‘Relative path to the images directory,’ I had media/images. Mautic is in a subdirectory called email so I tried changing it to email/media/images but still does not work. I created a code view page Code: https://highestperforming.com/email/delete and the image is displayed as the relative path, if I then visit that path Code: https://highestperformi… ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 3, 2023, 9:20am UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/2 "2023-03-03T09:20:31Z")
Hi, this is an old thread. Your problem is with relative path. Can you plz share how your cronjobs look like - that would give us a hint. Joey ---
**Author:** ![hcavet](https://avatars.discourse-cdn.com/v4/letter/h/da6949/32.png) [@hcavet](https://forum.mautic.org/u/hcavet)\ **Post date:** [March 3, 2023, 11:16am UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/3 "2023-03-03T11:16:27Z")
Hi ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a9ad7a94cb9f6d20fffe2ede04b1920bd5096bcb.png) this is my cronjobs in momemt. I’m new in Mautic and i don’t understand many things to solv this problem tks for help me ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 3, 2023, 11:31am UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/4 "2023-03-03T11:31:13Z")
Okay, your media folder by default should be here: /var/www/html/mailmkt.grupomadero.com.br/mautic/media/images If you go to your server, do you see images at this location? if yes, then In your images folder settings it should be: media/images ---
**Author:** ![hcavet](https://avatars.discourse-cdn.com/v4/letter/h/da6949/32.png) [@hcavet](https://forum.mautic.org/u/hcavet)\ **Post date:** [March 3, 2023, 12:28pm UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/5 "2023-03-03T12:28:40Z")
Yes, in this directory there are images and any uploads I do in the builder. When I try to inspect through the console with f12 it shows the example path mailmkt.grupomadero.com.br/ **index.php** /media/images/teste.png, but if I put the same path without the **index.php** the image is shown ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 3, 2023, 12:57pm UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/6 "2023-03-03T12:57:41Z")
What is your mautic path set as? you can find it in config / general. ---
**Author:** ![hcavet](https://avatars.discourse-cdn.com/v4/letter/h/da6949/32.png) [@hcavet](https://forum.mautic.org/u/hcavet)\ **Post date:** [March 3, 2023, 1:19pm UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/7 "2023-03-03T13:19:34Z")
Hi, I found the correct path in **local.php** , the site url was there and my address was stuck with the end …/index.php I removed it and everything worked. TKS for help ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [March 5, 2023, 1:20am UTC](https://forum.mautic.org/t/images-exist-but-are-not-shown/27230/8 "2023-03-05T01:20:13Z")
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