# Import contacts not processing **URL:** \ **Category:** Product Support\ **Created:** [November 13, 2019, 9:04pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645 "2019-11-13T21:04:23Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 13, 2019, 9:04pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/1 "2019-11-13T21:04:23Z")
**Your software** My Mautic version is: 2.15.2 - probably. I haven’t done the 15.3 update but can’t find this information in mautic?? My PHP version is: 7.1.33 **Your problem** My problem is: Ok, Mautic newbie here so assume I know nothing and ELI5. thank you. I’m trying to import my CSV of contacts with zero results. No errors, no attempts at importing, nothing. I have checked that my lists are ~ 1k contacts and all files are UTF8 downloaded via google sheets. I can’t get anything to import either via cron or directly in the browser. I’m sure there’s something very basic I’m missing here. Help? These errors are showing in the log: none Steps I have tried to fix the problem: googled ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 14, 2019, 2:38am UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/2 "2019-11-14T02:38:35Z")
What’s under Contacts - Import History? ![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a03b1dfe44d25e12f3ef090569994182281df409.png) Are there any logs from previous dates in /app/logs/? Example: `mautic_prod-YYYY-MM-DD.php` ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 4:41am UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/3 "2019-11-14T04:41:26Z")
![imports](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a970070bb00373706938ad77efe975156382c8c0.png) Imports list: the first four were my optimistic expectation that these would be fine and the cron would do it’s thing overnight. I let it sit there for 8 or 9 days (I have the cron set to trigger twice a day) before I turned them off and went digging for more info. The top two are the downloaded-from-google versions, first the full list which I tried in-browser (nothing) and then the reduced list which I tried in browser (again nothing, just sat there) and left overnight. Cron didn’t pick it up. /app/logs/? is a 404. Either I’m missing where that’s supposed to point or I don’t understand the address? My install is at [tamiveldura.com/newsletter](http://tamiveldura.com/newsletter), so should that full address be [tamiveldura.com/newsletter/app/logs/](http://tamiveldura.com/newsletter/app/logs/)? (that’s the 404) And your example file name is escaping me entirely. Where am I looking for that? ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 14, 2019, 5:44am UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/4 "2019-11-14T05:44:37Z")
You have to access that directory, and the files inside, through your panel’s file manager. It’s not accessible via your browser. Also, what’s in your web server logs? There might be something in there as well around the time you tried your imports. Go to `/s/sysinfo` and search for the variables of `max_execution_time`, `post_max_size`, `upload_max_filesize` and post them here. ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 3:47pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/5 "2019-11-14T15:47:26Z")
/app/logs/? found! 10.28: [https://pastebin.com/F1V4hzwL](https://pastebin.com/F1V4hzwL) 11.3: [https://pastebin.com/hKKM0p2H](https://pastebin.com/hKKM0p2H) under s/sysinfo Max\_Execution: server 30, master 30 Post\_max: server 256m, master 256m Upload\_max: server 128m, master 128m so… the files I’m offering are just too big? ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 14, 2019, 5:16pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/6 "2019-11-14T17:16:46Z")
I doubt that a csv with 1000 records is any larger than a few hundred Kb. PHP is running out of memory. What’s `memory_limit` on the sysinfo page?? ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 5:58pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/7 "2019-11-14T17:58:01Z")
memory\_limit: sys 128M, master 128M I should note this is a fresh install without any alterations or plugins. ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 14, 2019, 6:09pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/8 "2019-11-14T18:09:36Z")
Bump it up to 256M, restart your web server or PHP daemon and try one of your imports. ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 6:15pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/9 "2019-11-14T18:15:57Z")
How do I make that change? Baby steps are appreciated. Edit: scratch that I found it ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 6:24pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/10 "2019-11-14T18:24:21Z")
Ok, Mautic confirms the local value is at 256M but the master still sits at 128M. going to try an import. edit: No dice. It just sits there, same as before. No indication anything is moving or that there’s a problem. I didn’t see a new log in apps/logs but if one is only generated when the cron tries to proc, that won’t happen for a few hours. ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [November 14, 2019, 7:07pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/11 "2019-11-14T19:07:53Z")
What OS are you running @tamiveldura? ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 8:28pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/12 "2019-11-14T20:28:15Z")
windows 10 Chrome (latest) ---
**Author:** ![kenm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kenm/32/1144_2.png) [@kenm](https://forum.mautic.org/u/kenm)\ **Post date:** [November 14, 2019, 8:52pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/13 "2019-11-14T20:52:06Z")
@tamiveldura - you got cron set up (mautic:import) ? Tried running cron in bash and see if that works? ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [November 14, 2019, 9:05pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/14 "2019-11-14T21:05:58Z")
@tamiveldura, no man, on your server!! 😩 ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 14, 2019, 9:53pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/15 "2019-11-14T21:53:33Z")
Remember that bit where I said I was a newbie? I’m sorry! @kenm I’ve got the cron set to go twice a day > php /tamiveldura.com/newsletter/app/console mautic:import I don’t know what running in bash means but I’ll google and report back Edit: yeah I don’t know nearly enough about how this works to run anything on a command line without someone giving me exact commands. In fact, I’m not even sure I have access to a terminal for the server. @Yosu_Cadilla I’m renting space on a shared server that I access through cpanel. If you know where I can find the info, I’m happy to report it to you. * * * I expected this to be a basic setup item I overlooked. If Mautic isn’t 90% plug and play, it’s not the solution I’m looking for. Getting into terminal commands is way over my head. If you guys have run through the obvious newbie errors, let me know and I’ll dig into other solutions. ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [November 15, 2019, 2:19am UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/16 "2019-11-15T02:19:09Z")
@tamiveldura you can’t run Mautic without at least a basic understanding of Linux and the command line. It’s not that hard, really. I would start by installing Mautic manually (instead of using cpanel). Here’s how to do it: > **[Mautic Installation in 3 Simple Steps on a VPS | mauteam.org](https://mauteam.org/mautic/mautic-admins/mautic-installation-in-3-simple-steps-on-a-vps/)** > > With this Mautic tutorial, you will learn how to complete the Mautic 2.15.1 installation on a Virtual Private Server (VPS) with PHP 7.2 on top of Ubuntu 18.04 LTS in just about 7 minutes. If you are a… And here’s why you don’t want to use cpanel: > **[Please Stop Using Bitnami or Cpanel to Install Mautic | mauteam.org](https://mauteam.org/opinion/please-stop-using-bitnami-or-cpanel-to-install-mautic/)** > > Please stop using Bitnami images and Cpanel / Softaculous as a quick shortcut to install Mautic. Mautic is still a young and rapidly evolving software with frequent releases that contain new features… ---
**Author:** ![tamiveldura](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tamiveldura/32/1135_2.png) [@tamiveldura](https://forum.mautic.org/u/tamiveldura)\ **Post date:** [November 15, 2019, 4:03pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/18 "2019-11-15T16:03:09Z")
I don’t consider Linux difficult. I run an installation parallel to windows. It’s simply not where I want to spend my time. I’m the only one running my business and it’s a matter of 80% of the work making none of the money. So like I said, if Mautic isn’t mostly a plug and play then it’s not the solution I’m looking for. I do appreciate all the work you guys have put in. I’ve learned quite a bit in the last week. ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 15, 2019, 4:29pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/19 "2019-11-15T16:29:33Z")
@Yosu_Cadilla That’s not the problem that they’re having. @tamiveldura Follow the instructions below and increase the memory limit incrementally until you don’t have any memory exhaustion errors. [Increase PHP Memory Limit In cPanel](https://www.copahost.com/blog/increase-php-memory-limit-cpanel/) ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [November 15, 2019, 4:41pm UTC](https://forum.mautic.org/t/import-contacts-not-processing/11645/20 "2019-11-15T16:41:47Z")
@tamiveldura Mautic is definitely not plug and play.