# Inaccurate email stats **URL:** \ **Category:** Product Support\ **Created:** [May 9, 2024, 6:42am UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017 "2024-05-09T06:42:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mchojrin](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mchojrin/32/10159_2.png) [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Post date:** [May 9, 2024, 6:42am UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/1 "2024-05-09T06:42:42Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.2-MariaDB-1 My problem is: I send a weekly newsletter which I usually write in advance and schedule for sending later. The sending is done through my gmail account. Lately, I noticed that the stats say the sent count is 400 but I checked my gmail account and clearly see it’s close to the 2000 I expected. I have recently made the upgrade from v4 to v5 as a fresh install and have set the cronjobs to be conservative in order not to drown the server. Here’s my cronjob config: ```auto SHELL=/bin/bash PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin BASH_ENV=/tmp/cron.env 0,15,30,45 * * * * php /var/www/html/bin/console mautic:segments:update --batch-limit=100 2>&1 | tee /tmp/stdout 5,20,35,50 * * * * php /var/www/html/bin/console mautic:campaigns:update --batch-limit=100 2>&1 | tee /tmp/stdout 10,25,40,55 * * * * php /var/www/html/bin/console mautic:campaigns:trigger --batch-limit=100 2>&1 | tee /tmp/stdout 2,17,32,47 * * * * php /var/www/html/bin/console mautic:messages:send 2>&1 | tee /tmp/stdout 3,18,33,48 * * * * php /var/www/html/bin/console messenger:consume email --limit=50 --memory-limit=128M --time-limit=180 2>&1 | tee /tmp/stdout 4,19,34,49 * * * * php /var/www/html/bin/console mautic:email:fetch --message-limit=10 2>&1 | tee /tmp/stdout 6,21,36,51 * * * * php /var/www/html/bin/console mautic:broadcasts:send --limit=100 --batch=50 2>&1 | tee /tmp/stdout 9 5 10 * * php /var/www/html/bin/console mautic:unusedip:delete 2>&1 | tee /tmp/stdout 11 5 12 6 * php /var/www/html/bin/console mautic:maintenance:cleanup -g --days-old=365 2>&1 | tee /tmp/stdout ``` Any idea why this could be and how I can fix it? Thanks! These errors are showing in the log: Steps I have tried to fix the problem: ---
**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\ **Post date:** [May 9, 2024, 1:24pm UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/2 "2024-05-09T13:24:30Z")
F5 or CTRL+SHFT+R will probably fix your locally cached HTML page. ---
**Author:** ![mchojrin](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mchojrin/32/10159_2.png) [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Post date:** [May 9, 2024, 3:30pm UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/3 "2024-05-09T15:30:06Z")
Thanks for your help. I’m afraid the problem is still there… it’s not restricted to a particular computer. I believe there’s a misconfiguration at the server side ---
**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\ **Post date:** [May 9, 2024, 4:06pm UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/4 "2024-05-09T16:06:42Z")
Having an event timeline with timestamps or similar would probably help isolating the problem. Also, Who is the owner of that crontab? ---
**Author:** ![mchojrin](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mchojrin/32/10159_2.png) [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Post date:** [May 9, 2024, 6:06pm UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/5 "2024-05-09T18:06:46Z")
> [@marcus42](#): > > Having an event timeline with timestamps or similar would probably help isolating the problem. I’m not sure I understand what you mean by an “event timeline”… how could I get that? > [@marcus42](#): > > Who is the owner of that crontab? It’s root. I’m running under docker. ---
**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\ **Post date:** [May 9, 2024, 6:33pm UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/6 "2024-05-09T18:33:29Z")
Using root and running it, using any excuse to motivate its use, is a bad idea. Just don’t do it. There are NULL reason to use root for Mautic. Remove all your crontab related to Mautic, manually purge your cache using the “rm -Rf” as root, log out - and don’t use it again to manage any PHP app. Once done, set up your crontab for your web user (probably www-data). For the “Why?” Using root to run crontab will create root owned files. Those files are write-protected. So when your www-data will try to update those root generated files, it will fail. ---
**Author:** ![mchojrin](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mchojrin/32/10159_2.png) [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Post date:** [May 15, 2024, 9:37am UTC](https://forum.mautic.org/t/inaccurate-email-stats/32017/7 "2024-05-15T09:37:39Z")
I just realized I was wrong in my appreciation, `www-data` is actually the user running the cron-jobs. Thanks for your help.