# Incomplete List of Channels, Missing: Text Messages, Mobile Notifications, Web Notifications

**URL:** https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793
**Category:** Product Support
**Created:** [November 27, 2021, 6:26pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793 "2021-11-27T18:26:23Z")
**Posts on this page:** 12
**Page:** 1

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### Author: ![entrepositive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/entrepositive/32/9645_2.png) [@entrepositive](https://forum.mautic.org/u/entrepositive)
#### Post date: [November 27, 2021, 6:26pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/1 "2021-11-27T18:26:23Z")

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**Your software**  
My Mautic version is: 4 (I think…recently installed within past month, not sure how to confirm this)  
My PHP version is: 7.4.26  
My Database type and version is: 5.5.68-MariaDB

**Your problem**  
My problem is:  
Channel list missing: Text Messages, Mobile Notifications, Web Notifications

Steps I have tried to fix the problem:  
Searched forums, searched documentation, attempted to add channel but no “Channels” parent menu/page exists in Mautic.

Is my install incomplete? Do I need to add more features or plugins to get the complete list? Can I add these additional channels from somewhere within a Mautic menu? Any help is appreciated.

Thanks in advance!

EP

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [November 28, 2021, 12:26am UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/2 "2021-11-28T00:26:32Z")

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Hi, once you add twilio or other sms channel via plugin, it will be visible. Same with web notifications. Look at how plugins work.

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### Author: ![entrepositive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/entrepositive/32/9645_2.png) [@entrepositive](https://forum.mautic.org/u/entrepositive)
#### Post date: [November 29, 2021, 4:23am UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/3 "2021-11-29T04:23:33Z")

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That’s it! Thank you Joey.

EP

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### Author: ![reward](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reward/32/6995_2.png) [@reward](https://forum.mautic.org/u/reward)
#### Post date: [August 11, 2022, 2:22pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/4 "2022-08-11T14:22:19Z")

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![Screenshot_20220811-082531](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/05163d9ef4b70411446791cab6589e50f517ba30.jpeg)  
 ![Screenshot_20220811-082521](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/72cef26d0d4dbc6c524a557501f2a5d8b7012d0e.jpeg)  
Hello please I tried sending a segment email with mautic which is to test it after adding cronjobs and importing contact  
But if I try to send emails to an entire segment, as a broadcast it says sent successfully zero failed.  
But I don’t receive any emails because the emails are mine.  
But if I send example emails I receive them  
Please what could be the issue?

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [August 11, 2022, 2:30pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/5 "2022-08-11T14:30:11Z")

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Hi,  
Your answer lies beneath:

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/44af713b74f2b3072d1812a03cfd5a2d33b32c8f.jpeg "This Is How Email Sending Works In Mautic") ](https://www.youtube.com/watch?v=fJcen6XDuEc)

Short version: check cronjobs, check broadcast cron.

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<div class="post-metadata">

### Author: ![reward](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reward/32/6995_2.png) [@reward](https://forum.mautic.org/u/reward)
#### Post date: [August 11, 2022, 3:05pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/6 "2022-08-11T15:05:54Z")

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I have added the cronjobs

- 
  - 
    - 
      - 
        - php /var/www/html/bin/console mautic:broadcasts:send \> /dev/null 2\>&1  
What should I do here ?

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<div class="post-metadata">

### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [August 11, 2022, 5:18pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/7 "2022-08-11T17:18:16Z")

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Do you have

> [@reward](#):
>
> php /var/www/html/bin/console mautic:emails:send \> /dev/null 2\>&1

?

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<div class="post-metadata">

### Author: ![reward](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reward/32/6995_2.png) [@reward](https://forum.mautic.org/u/reward)
#### Post date: [August 11, 2022, 5:46pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/8 "2022-08-11T17:46:21Z")

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I have added that already and I watched your video, the mautic: emails send is still there  
But if I send a segment email if I send it all it says sent but I don’t see them, but if I send it as example emails (I added other emails ) it sends and I receive them.  
I tried changing it to send immediately then tried it again all failed  
Changed it back to queue it sends but I don’t receive, only example emails gets delivered

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<div class="post-metadata">

### Author: ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)
#### Post date: [August 11, 2022, 5:51pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/9 "2022-08-11T17:51:07Z")

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Check for php error log if any.

Open terminal and type the php send command in it and see if it report any error back.

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<div class="post-metadata">

### Author: ![reward](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/reward/32/6995_2.png) [@reward](https://forum.mautic.org/u/reward)
#### Post date: [August 11, 2022, 5:54pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/10 "2022-08-11T17:54:47Z")

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I installed Mautic on my server directly, so how do I go about the error log  
Can you help with the commands?

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<div class="post-metadata">

### Author: ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)
#### Post date: [August 11, 2022, 6:00pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/11 "2022-08-11T18:00:58Z")

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What OS?

And the command would be the same on you set up in cron job

php /var/www/html/bin/console mautic:emails:send

In the terminal

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<div class="post-metadata">

### Author: ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)
#### Post date: [August 13, 2022, 6:01am UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793/12 "2022-08-13T06:01:19Z")

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