# Incorrect mailing

**URL:** <https://forum.mautic.org/t/incorrect-mailing/29713>\
**Category:** Product Support\
**Created:** [October 19, 2023, 6:39am UTC](https://forum.mautic.org/t/incorrect-mailing/29713 "2023-10-19T06:39:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![e.marcinik](https://avatars.discourse-cdn.com/v4/letter/e/0ea827/32.png) [@e.marcinik](https://forum.mautic.org/u/e.marcinik)\
**Post date:** [October 19, 2023, 6:39am UTC](https://forum.mautic.org/t/incorrect-mailing/29713/1 "2023-10-19T06:39:02Z")

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Hi,  
I have a strange situation, a user has filled in the form once and received two emails with a link to download the material. The campaign in his path contains only one email. In the mautic there is a confirmation that only one was sent. What could be the problem?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 20, 2023, 10:12am UTC](https://forum.mautic.org/t/incorrect-mailing/29713/2 "2023-10-20T10:12:37Z")

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The same person cannot start the same campaign 2x if you didn’t allow it (allows to restart the campaign)

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<div class="post-metadata">

**Author:** ![e.marcinik](https://avatars.discourse-cdn.com/v4/letter/e/0ea827/32.png) [@e.marcinik](https://forum.mautic.org/u/e.marcinik)\
**Post date:** [October 20, 2023, 11:05am UTC](https://forum.mautic.org/t/incorrect-mailing/29713/3 "2023-10-20T11:05:03Z")

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Yes, I know 🙂  
It’s not about restarting the campaign, it’s just that a scenario that involves sending an email sometimes sends 1 and sometimes 2 messages. What’s worse, no matter how many emails he sends, the event history assigned to the contact/person only shows the sending of one message…

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [October 20, 2023, 12:44pm UTC](https://forum.mautic.org/t/incorrect-mailing/29713/4 "2023-10-20T12:44:45Z")

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Are you saying, that Mautic sends duplicates from the same message?  
Are you using the file queue for sending emails?