# Increase Mautic soft bounce threshold higher than 5 attempts

**URL:** <https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834>\
**Category:** General Discussion\
**Created:** [October 26, 2022, 5:58am UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834 "2022-10-26T05:58:59Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![deanw](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deanw/32/677_2.png) [@deanw](https://forum.mautic.org/u/deanw)\
**Post date:** [October 26, 2022, 5:58am UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834/1 "2022-10-26T05:58:59Z")

</div>

i understand that Mautic has a soft bounce threshold of 5 attempts. Once reached the email contact is marked DNC.

Is it possible to increase this limit?

---

<div class="post-metadata">

**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [October 26, 2022, 10:58pm UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834/2 "2022-10-26T22:58:32Z")

</div>

Now without changing the core, as its hardcoded.

---

<div class="post-metadata">

**Author:** ![deanw](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deanw/32/677_2.png) [@deanw](https://forum.mautic.org/u/deanw)\
**Post date:** [October 27, 2022, 1:00am UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834/3 "2022-10-27T01:00:16Z")

</div>

In that case is it possible to limit or modify the **default number** of delivery attempts for all campaign emails?

For example set the campaign default to use two delivery attempts only. So the hardcoded 5 attempts is not reached.

---

<div class="post-metadata">

**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [October 28, 2022, 8:17pm UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834/4 "2022-10-28T20:17:31Z")

</div>

I mean not via configuration or any GUI as far I know. If I remember correctly the hardcoded limit is in one of the event subscribers and its for the emails in general (so the same mechanism is sending emails in or out of the campaigns).

Regards, M.

---

<div class="post-metadata">

**Author:** ![deanw](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deanw/32/677_2.png) [@deanw](https://forum.mautic.org/u/deanw)\
**Post date:** [October 31, 2022, 12:40am UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834/5 "2022-10-31T00:40:53Z")

</div>

Thanks for your reply. I will look at other ways to limit retries.

Regards,  
Dean

---

<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [April 22, 2023, 8:02am UTC](https://forum.mautic.org/t/increase-mautic-soft-bounce-threshold-higher-than-5-attempts/25834/6 "2023-04-22T08:02:42Z")

</div>

Also good to know which smtp are you using? Not all of them report softbounce as softbounce.