# Inserting an image inside an email not working

**URL:** <https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599>\
**Category:** Product Support\
**Created:** [March 29, 2016, 9:31am UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599 "2016-03-29T09:31:09Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![angelosmith](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@angelosmith](https://forum.mautic.org/u/angelosmith)\
**Post date:** [March 29, 2016, 9:31am UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599/1 "2016-03-29T09:31:09Z")

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1. When you go to email editor, click on the insert image button that is located in the editor tools.  
2. Then an image properties popup appears. I dont have an image link that’s why i choose to click “browse server” button to upload my image in the server.  
3. Then file manager popup appears, please note that a loader image appears in the center and not displaying the files inside our server.  
4. I clicked upload button in the file manager, select the image that i want to upload with a filesize of 8.2 kb then clicked the upload button again that is at the bottom near the close button. But nothing happens.The process stops there, not uploading my image.  
  
  
  
Please see screenshots:  
  
[https://www.dropbox.com/s/b6ejun2v6k010cq/error.jpg?dl=0](https://www.dropbox.com/s/b6ejun2v6k010cq/error.jpg?dl=0)  
  
  
  
[https://www.dropbox.com/s/yadhx0ofs079035/error-2.jpg?dl=0](https://www.dropbox.com/s/yadhx0ofs079035/error-2.jpg?dl=0)

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**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [April 12, 2016, 9:21am UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599/2 "2016-04-12T09:21:08Z")

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Confirmed working here as well.

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<div class="post-metadata">

**Author:** ![angelosmith](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@angelosmith](https://forum.mautic.org/u/angelosmith)\
**Post date:** [March 29, 2016, 9:31am UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599/3 "2016-03-29T09:31:09Z")

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1. When you go to email editor, click on the insert image button that is located in the editor tools.
2. Then an image properties popup appears. I dont have an image link that’s why i choose to click “browse server” button to upload my image in the server.
3. Then file manager popup appears, please note that a loader image appears in the center and not displaying the files inside our server.
4. I clicked upload button in the file manager, select the image that i want to upload with a filesize of 8.2 kb then clicked the upload button again that is at the bottom near the close button. But nothing happens.The process stops there, not uploading my image.

Please see screenshots:  
[https://www.dropbox.com/s/b6ejun2v6k010cq/error.jpg?dl=0](https://www.dropbox.com/s/b6ejun2v6k010cq/error.jpg?dl=0)

[https://www.dropbox.com/s/yadhx0ofs079035/error-2.jpg?dl=0](https://www.dropbox.com/s/yadhx0ofs079035/error-2.jpg?dl=0)

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**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\
**Post date:** [March 29, 2016, 5:37pm UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599/4 "2016-03-29T17:37:30Z")

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I am having the exact same issue as of 1.3.1.

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**Author:** ![goldcoastchicago](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\
**Post date:** [March 29, 2016, 6:14pm UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599/5 "2016-03-29T18:14:36Z")

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This fixed it for me. I hope it fixes it for you:  
[https://github.com/mautic/mautic/pull/1506](https://github.com/mautic/mautic/pull/1506)

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**Author:** ![angelosmith](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@angelosmith](https://forum.mautic.org/u/angelosmith)\
**Post date:** [March 30, 2016, 3:37am UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599/6 "2016-03-30T03:37:52Z")

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Thank you @goldcoastchicago ; it fixed the error im having.