# Instagram integration

**URL:** <https://forum.mautic.org/t/instagram-integration/7364>\
**Category:** Product Support\
**Created:** [February 2, 2017, 1:37am UTC](https://forum.mautic.org/t/instagram-integration/7364 "2017-02-02T01:37:42Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![cambirdmusic](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@cambirdmusic](https://forum.mautic.org/u/cambirdmusic)\
**Post date:** [February 2, 2017, 1:37am UTC](https://forum.mautic.org/t/instagram-integration/7364/1 "2017-02-02T01:37:42Z")

</div>

Hey guys! I was recommended Mautic by a mentor and am in the process of setting up all of my integrations so I can effectively use the software.  
  
  
  
I am having trouble with the Instagram integration however.  
  
  
  
When I go to integrations, click on the instagram logo, a window opens, I then click on the button “Authorise App” and a new window pops up with the following error code:  
  
  
  
{“error\_type”: “OAuthForbiddenException”, “error\_message”: “You are not a sandbox user of this client”, “code”: 403}  
  
  
  
Can anyone offer advice for how to work around this??  
  
  
  
Thanks in advance!  
  
  
  
Cam

---

<div class="post-metadata">

**Author:** ![cambirdmusic](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@cambirdmusic](https://forum.mautic.org/u/cambirdmusic)\
**Post date:** [February 2, 2017, 1:37am UTC](https://forum.mautic.org/t/instagram-integration/7364/2 "2017-02-02T01:37:42Z")

</div>

Hey guys! I was recommended Mautic by a mentor and am in the process of setting up all of my integrations so I can effectively use the software.

I am having trouble with the Instagram integration however.

When I go to integrations, click on the instagram logo, a window opens, I then click on the button “Authorise App” and a new window pops up with the following error code:

{“error\_type”: “OAuthForbiddenException”, “error\_message”: “You are not a sandbox user of this client”, “code”: 403}

Can anyone offer advice for how to work around this??

Thanks in advance!

Cam

---

<div class="post-metadata">

**Author:** ![RobotJoosen](https://avatars.discourse-cdn.com/v4/letter/r/cdc98d/32.png) [@RobotJoosen](https://forum.mautic.org/u/RobotJoosen)\
**Post date:** [February 17, 2017, 12:56pm UTC](https://forum.mautic.org/t/instagram-integration/7364/3 "2017-02-17T12:56:08Z")

</div>

Hey Cam, The developer of the App needs to have it moved out of sandbox mode. To my knowledge, there is no workaround…

Kind regards,

RJ

---

<div class="post-metadata">

**Author:** ![denwalk](https://avatars.discourse-cdn.com/v4/letter/d/e99b99/32.png) [@denwalk](https://forum.mautic.org/u/denwalk)\
**Post date:** [April 15, 2017, 2:31pm UTC](https://forum.mautic.org/t/instagram-integration/7364/4 "2017-04-15T14:31:01Z")

</div>

Not sure if this was addressed, but it just happened to me. I realized I was already signed into Instagram as a different user. I had to logout, and sign into the correct Instagram account.