# Install aborted after Step 3

**URL:** <https://forum.mautic.org/t/install-aborted-after-step-3/18887>\
**Category:** Product Support\
**Created:** [April 6, 2021, 8:23pm UTC](https://forum.mautic.org/t/install-aborted-after-step-3/18887 "2021-04-06T20:23:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rabit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rabit/32/412_2.png) [@rabit](https://forum.mautic.org/u/rabit)\
**Post date:** [April 6, 2021, 8:23pm UTC](https://forum.mautic.org/t/install-aborted-after-step-3/18887/1 "2021-04-06T20:23:19Z")

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**software**  
My Mautic version is: 3.3.2  
My PHP version is: 7.4  
My Database type and version is: MySQL 5.7

**problem**  
My problem is:  
When installing Mautic, the process is unfortunately aborted after Step 3 “E-Mail Configuration”. The URL / dashboard appears but nothing else happens. The page after Step 3 remains blank and the installation process has aborted.  
The system requirements are met and have been confirmed at the beginning of the installation process.  
I could also see in the previous step that the database was populated with tables.  
The error is reproducible, I have now seen it several times.

These errors are showing in the log:  
The directory / var / logs / is unfortunately empty, I can’t see anything here.  
In the register  
/ var / cache / a folder / Prod / was created.

Steps I have tried to fix the problem:  
Clearing this cache directory did not help.

Does anyone maybe have a solution for this error?

Thanks in advance.  
Ralf

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<div class="post-metadata">

**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [April 7, 2021, 5:08pm UTC](https://forum.mautic.org/t/install-aborted-after-step-3/18887/2 "2021-04-07T17:08:35Z")

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check file permissions for var/log and var/cache

check php and apache/nginx logs for clues