# Install error 500 internal

**URL:** <https://forum.mautic.org/t/install-error-500-internal/11613>\
**Category:** Product Support\
**Created:** [November 10, 2019, 6:16am UTC](https://forum.mautic.org/t/install-error-500-internal/11613 "2019-11-10T06:16:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hendrikhendrik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/hendrikhendrik/32/1071_2.png) [@hendrikhendrik](https://forum.mautic.org/u/hendrikhendrik)\
**Post date:** [November 10, 2019, 6:16am UTC](https://forum.mautic.org/t/install-error-500-internal/11613/1 "2019-11-10T06:16:06Z")

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**Your software**  
My Mautic version is:2.15.3  
My PHP version is:7.2

**Your problem**  
My problem is:install in step 2 ccpanel error 500 internal

These errors are showing in the log: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

Steps I have tried to fix the problem:already change database still same. what problem?

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**Author:** ![fianbiasa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/fianbiasa/32/1249_2.png) [@fianbiasa](https://forum.mautic.org/u/fianbiasa)\
**Post date:** [November 10, 2019, 12:44pm UTC](https://forum.mautic.org/t/install-error-500-internal/11613/2 "2019-11-10T12:44:24Z")

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jangan dulu pakai versi 2.15.x  
jika ini bentuk nya new install.

pasti di step ke-2 ada error.  
penyebab nya apa saya juga tidak tau.

coba pakai 2.14.x ini biasanya tidak error pada saat install awal.  
ini berdasarkan yang biasanya saya alami.

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**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\
**Post date:** [November 10, 2019, 7:14pm UTC](https://forum.mautic.org/t/install-error-500-internal/11613/3 "2019-11-10T19:14:14Z")

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What’s in the log? /app/logs/ (example: mautic\_prod-YYYY-MM-DD.php)?

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<div class="post-metadata">

**Author:** ![hendrikhendrik](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/hendrikhendrik/32/1071_2.png) [@hendrikhendrik](https://forum.mautic.org/u/hendrikhendrik)\
**Post date:** [November 11, 2019, 2:44am UTC](https://forum.mautic.org/t/install-error-500-internal/11613/4 "2019-11-11T02:44:06Z")

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> [@MxyzptlkFishStix](#):
>
> /app/logs/ (example: mautic\_prod-YYYY-MM-DD.php)?

[2019-11-10 05:31:51] mautic.WARNING: PHP Warning - require(/home/u6040893/public\_html/wspro.site/am/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php): failed to open stream: No such file or directory - in file /home/u6040893/public\_html/wspro.site/am/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209 {“className”:“Mautic\UserBundle\Entity\Role”,“classMetadata”:“[object] (Doctrine\ORM\Mapping\ClassMetadata: Doctrine\ORM\Mapping\ClassMetadataInfo@0000000019955596000000001b173bdf)”,“proxyClassName”:“Proxies\ **CG** \Mautic\UserBundle\Entity\Role”,“fileName”:“/home/u6040893/public\_html/wspro.site/am/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php”}   
[2019-11-10 05:31:51] mautic.ERROR: PHP Notice: require(): Failed opening required ‘/home/u6040893/public\_html/wspro.site/am/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php’ (include\_path=‘.:/opt/alt/php72/usr/share/pear’) - in file /home/u6040893/public\_html/wspro.site/am/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 209

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<div class="post-metadata">

**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\
**Post date:** [November 15, 2019, 2:09pm UTC](https://forum.mautic.org/t/install-error-500-internal/11613/5 "2019-11-15T14:09:06Z")

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That means Mautic’s cache hasn’t been generated. You don’t have any WordPress security plugins enabled do you? Could you ask your host if they’re using Mod Security? That could be blocking the Mautic install.