# Install Failing on Creating Mautic User/Admin
**URL:** https://forum.mautic.org/t/install-failing-on-creating-mautic-user-admin/6520
**Category:** Product Support
**Created:** [November 11, 2016, 4:33pm UTC](https://forum.mautic.org/t/install-failing-on-creating-mautic-user-admin/6520 "2016-11-11T16:33:51Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@cklester](https://forum.mautic.org/u/cklester)
#### Post date: [November 11, 2016, 4:33pm UTC](https://forum.mautic.org/t/install-failing-on-creating-mautic-user-admin/6520/1 "2016-11-11T16:33:51Z")
I’m getting this error after having entered details for the Mautic admin account:
Fatal error: require(): Failed opening required ‘/home/formso6/public\_html/hightechforms.com/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php’ (include\_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/formso6/public\_html/hightechforms.com/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 209
I don’t know what it means. ![:-/]( ":-/")
Can someone explain what I need to do to resolve this and get my Mautic set up completed? Thank you!
Host: Inmotion Hosting
Bizarrely, I have Mautic running on another domain on the same VPS server.
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### Author:  [@cklester](https://forum.mautic.org/u/cklester)
#### Post date: [November 11, 2016, 4:33pm UTC](https://forum.mautic.org/t/install-failing-on-creating-mautic-user-admin/6520/2 "2016-11-11T16:33:51Z")
I’m getting this error after having entered details for the Mautic admin account:
Fatal error: require(): Failed opening required ‘/home/formso6/public\_html/hightechforms.com/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php’ (include\_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/formso6/public\_html/hightechforms.com/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php on line 209
I don’t know what it means. :-/
Can someone explain what I need to do to resolve this and get my Mautic set up completed? Thank you!
Host: Inmotion Hosting
Bizarrely, I have Mautic running on another domain on the same VPS server.